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Actual Unedited Feedback (Good and Bad) From Our Clients - December 2010
Dec 1 2010 10:34 PM
everything was fine
Dec 1 2010 11:25 PM
Have been completely satisfied with all orders. Will be ordering again soon.
Dec 1 2010 11:30 PM
Merchandise returned due to packing / packaging has been handled professionally.......accepted and a new diecast has been sent in condition as expected. Thanks.
Dec 1 2010 7:07 PM
Have never had any issues with anything I have order from Racing USA, so I have never had to use any of your customer services. This works great for me!!
Dec 1 2010 7:11 PM
Love the new mailing packaging that you are using.
Dec 1 2010 7:25 PM
All I can say about costumer service is KEEP IT UP!! If I may suggest maybe make available more old school cars. Mid 90s and older IF possible.
Dec 1 2010 7:32 PM
Keep up the awesome work!!!!
Dec 1 2010 7:41 PM
I love to shop with Racing USA because i know I am going to get what I asked for and in a timely manner...thank you
Dec 1 2010 7:51 PM
Impeccable merchandise quality!! Very pleased with the products we have received from you!
Dec 1 2010 7:52 PM
recieved items super fast
Dec 1 2010 8:13 PM
OUT STANDING SERVISE !!!!!!!!!!!!!!!MERRY X-MAS TO ALLLLLLLLLL!!!!!
Dec 1 2010 8:24 PM
made returning and exchanging merchandise very easy!!!!!
Dec 1 2010 8:26 PM
I had a very easy time getting online for racingus.com the site was easy to naviagate the products I ordered arrived in great shape the packaging was great I will order again from this site
Dec 1 2010 8:29 PM
Just simply. Great job!
Dec 1 2010 8:32 PM
I always buy my nascar from RacingUSA, the best! Always tell everyone about RacingUSA also.
Dec 1 2010 8:37 PM
RacingUSA has by far the best customer service of any company I have dealt with!!! They contacted me to let me know that one of my items was out of stock but would be sending the remaining order. They overnighted a replacement order to me in time to wear to the race. (First order had been lost by UPS in shipmentt in time for me to wear it to the race. I have contacted them via email and phone and I really can't say enough good things about you guys!!!! You are automatically my first stop now if I am looking to buy anything Nascar. :)
Dec 1 2010 8:46 PM
I am a very big race fan. I love your website it is dependable and a very nice selection of nascar die cast.
Dec 1 2010 9:01 PM
This is my first order at racingusa.
Dec 1 2010 9:53 PM
Fast...fast...fast shipping! I am very impressed. Can't wait for my next purchase from RacingUSA!!
Dec 2 2010 1:17 AM
Your company has always been very professional and I've only had a problem with an order one time (a couple of years ago - order was shipped via UPS to a PO Box so it wasn't going to arrive on time for a birthday present) and you took care of the problem immediately and beyond my expectations. I order our Nascar gear through your company only. I don't bother with any of the others. I know when I use Racing USA I will always receive the best customer service possible.
Dec 2 2010 1:41 PM
love to shop with you
Dec 2 2010 12:38 AM
I would recomend RacingUsa for all your collectible NASCAR items great selection great prices.
Dec 2 2010 2:10 AM
Racing USA is great to deal with. I dont have any NASCAR stores around me. So to buy from Racing USA works great for me. Prices are good and there is always fast shipping. I always love the free shipping promotions. Keep those coming.
Dec 2 2010 2:19 AM
Very impressed with the professionalism of the entire crew. The pricing was great, shipping was fair and it got to me sooner than I expected. I can't find anything wrong with my overall experience with RacingUSA.com. Will be back soon.
Dec 2 2010 3:01 AM
I buy my sons' calendars from Santa from you every year. I always know I'll get the best price and the best service from you over anyone else out there!
Dec 2 2010 3:28 AM
Will surely use the company again. I was pleased with the speed of delivery and the selection of items.
Dec 2 2010 4:19 PM
Love receiving the new product notifications for Kevin Harvick!!!!!
Dec 2 2010 4:44 PM
It is wonderful ordering from you. Your site is easy to shop from and your customer service is excellent. I prefer to shop with you versus any other sports site. Thank you, Shellie D.
Dec 2 2010 6:51 PM
Hi you guy do a great job Thanks i will return as a future custumer.Thanks again.A++++
Dec 2 2010 9:43 AM
I like ordering from RacinUSA. I do not order NASCAR products from any other source.
Dec 5 2010 2:44 AM
i think you can cut me a deal on 2011 tony stewart diecast you the best place i found to order diecast and get it fast and keep me up dated thanks
Dec 6 2010 6:37 PM
I like dealing with your company overall with the professional disposition you hold and the quality of the products I receive. I do not have to wait so long for my products and when I do receive my products, there are never any damages nor do I receive defective products. Thanks.
Dec 9 2010 10:03 PM
I wish every company i've ordered from was as fast and courteous as racing usa thank you
Dec 9 2010 3:34 PM
I have purchased several items from Racing USA and have always been satisfied with the quality of merchandise but this sweatshirt was not the quality I have experienced in the past. I was disappointed in the shirt.
Dec 9 2010 5:43 PM
excellent company to deal with,if i call with a problem they take care of it instantly. thanks racing usa it's a pleasure to deal with you.
Dec 9 2010 5:44 PM
This was the first time I had ever ordered from Racing USA. I was amazed at how fast and affordable the shipping is. I will definitely be ordering again.
Dec 9 2010 5:49 PM
fastest shipping ever i was amazed how fast i got my order and everything was there and in perfect condition i had order something else from someone else on the same day and am still waiting for it and the shipping price was 3 times as much
Dec 9 2010 5:51 PM
My wife does all of the contact with your company and she always says she likes doing business with Racing USA
Dec 9 2010 5:59 PM
Never seem to worry much when I deal with you guys. Never had a problem. Will continue to do business. Much better than anyone else. Thanks
Dec 9 2010 6:03 PM
The car we order was beautiful. Enjoyed your company, I am so glad I found it.
Dec 9 2010 6:12 PM
Always great customer service and products from Racing USA! 5*****!!!
Dec 9 2010 6:40 PM
I have ordered from Racing USA multiple timesin the past and I've always get fantastic service.
Dec 9 2010 6:53 PM
have always had great service from Racing USA
Dec 9 2010 7:10 PM
I resently ordered a 2009 Dale Jr jacket. Unfortunately the order couldn't be complete, because the merchandise was out of stock. I was pleasantly suprised when a Rep from your office took the time to call me. She explained to me that there was a 2010 Dale Jr jacket that was in stock, and it was also at the same price as the 2009 jacket! I will most assure you that I will be shopping here more often! Great work guys! Excellent customer service! :)
Dec 9 2010 7:54 PM
Enjoy looking through the web site
Dec 9 2010 8:35 PM
It's always a pleasure to do business with Racing USA!!!
Dec 10 2010 12:51 AM
I LIKE THE DIE CAST M
Dec 10 2010 2:38 PM
Great as always
Dec 10 2010 2:53 AM
I have always been extremley pleased.
Dec 10 2010 5:42 AM
I ordered one evening on-line and immediately received an email confirmation of order receipt. The following day, my order was processed and mailed along with an email confirmation of same. I received my order within 4 days as identified for USPS shipping.
Dec 10 2010 9:28 PM
Always a quick and easy process
Dec 13 2010 3:14 PM
I was really impressed w/ your speed of delivery! My mom is going to be so in love w/ the Jeff Gordon jewelry I bought for her. Thanks!
Dec 15 2010 10:06 PM
I am looking forward to doing more business with you.
Dec 15 2010 10:07 PM
Always extremely satisfied!
Dec 15 2010 10:08 PM
You are the only company I go to for NASCAR except the track your the greatest Please have a Happy Holiday Season Your the GREATEST
Dec 15 2010 10:18 PM
I love shopping with RacingUSA. They are the best!!
Dec 15 2010 10:19 PM
Every thing was excellent, I had to return a jacket & was helped by Caroline, I was very happy with everything!
Dec 15 2010 10:20 PM
GOOOOO JIMMIE JOHNSON !!!! "5 IN A ROW" BABY :)
Dec 16 2010 1:32 PM
you guys are assume keep up the work!!!!!
Dec 16 2010 1:50 PM
Racing USA is GREAT! We've ordered many things and have always been very pleased with everything including customer service, etc. Thank you!
Dec 16 2010 1:55 PM
I can't believe I received my package so quickly!
Dec 16 2010 10:10 PM
I have only used your services once, so I have been pleased so far. I will continue to use Racing USA in the future.
Dec 16 2010 10:37 PM
The products i recieved were what i ordered and they arrived in a very timely manner. I hope the quality of merch. is to a good standard, didnt even open them just wrapped them for christmas. Thank you very much for your service.
Dec 16 2010 11:23 PM
I am glad that you had what I was looking for . You were the only company that had what was necessary to purchase.
Dec 16 2010 11:30 PM
Decal was fine, it seemed to me the shipping cost was high for the item.
Dec 16 2010 12:00 PM
you had exactly what I wanted, at a fair price, & my order shipped & arrived fast in perfect, to me that makes a satisfied customer, who would buy from you again & again, thanks
Dec 16 2010 12:08 AM
i really can not believe how fast i recieve my items. thank you for the great service have a merry christmas and happy new year
Dec 16 2010 12:29 PM
good job...MERRY CHRISTMAS.....
Dec 16 2010 12:55 PM
I love the shirt I ordered. I hope the return policy is good. I am afraid the shirt may be too big. My son told me to order XL, but I think maybe I should have ordered a L. It is a Christmas present. We will see. Thanks.
Dec 16 2010 2:39 AM
Have always been very pleased w/service, quality & price. Keep up good work.
Dec 16 2010 2:41 AM
I have been pleased with everything I have ever ordered from Racing USA.
Dec 16 2010 3:15 AM
Great deals on cars with quick shipments and excellent service!
Dec 16 2010 3:30 AM
I was really impressed with the ease of ordering online and the speed in in which I received my products.
Dec 16 2010 4:04 PM
Mutch better than Nascar.com Store, and I like the updates !! I tell all my friends where I shop for all my gear Thank you and Happy Holidays
Dec 16 2010 4:28 PM
I keep ordering diecasts from you and you keep proving to be the best diecast dealer. Thank you, another great order!
Dec 16 2010 5:03 PM
SPEEDY AND DEPENDABLE JUST LIKE MY DRIVER "CARL EDWARDS" !
Dec 16 2010 6:37 AM
I have quickly built a trust in dealing with your company. Very professional, followup is excellent. Look forward to continuing our relationship. Thanks,
Dec 16 2010 7:47 AM
I was very pleased how quickly i received my order. Thank You!
Dec 16 2010 9:28 AM
racing usa you never stop going above and beyond in great cutomer buys and service thanks for lettin everyone have a trusted and reliable place online for all my nascar items i will keep telling everyone about you
Dec 16 2010 9:56 AM
Best place EVER!! to shop for Nascar stuff!
Dec 17 2010 11:41 PM
Shipment has not been received and it is the 17th of December.
Dec 17 2010 2:40 PM
still waiting on some of my order
Dec 17 2010 7:10 AM
RacingUSA is my favorite site to order my Nascar merchandise! Excellent pricing, speedy deliveries, safe and secure on-line shopping is just a few of the outstanding features of this company. Would not hesitate in suggesting this site to my fellow Nascar fans!!
Dec 18 2010 12:46 AM
The service was fast, and customer service was excellent. Though the wrong size was sent, this company expedited the correct size, along with a postage paid package to return the one sent in error.
Dec 18 2010 6:43 PM
Very excited that it shipped immediately and arrived quickly. It is a Christmas gift and it was nice to have it here and not have to worry if it would make it by Christmas. The quality of the jacket definitely has may approval.
Dec 19 2010 4:04 AM
Dec 22 2010 10:05 PM
Every experience I have had with Racing USA over the years has been positive in every way.
Dec 22 2010 10:08 PM
I am extremely pleased with the service I have received from Racing USA. My orders have been filled and shipped immediately and the quality of the products I have received is outstanding. Will I order again? You can bet on it!! Thanks
Dec 22 2010 10:12 PM
Just keep up the good work!Thanks! and Happy Holiday's!!
Dec 22 2010 10:21 PM
Dec 22 2010 10:23 PM
I have ordered for this company before and I am very happy on all the orders I have placed. Thank You
Dec 22 2010 10:27 PM
I am very excited to purchase NASCAR items from RacingUSA.com!!! You're selction is great and I ALWAYS know what's coming out and when. Thanks very much for the excellent service. I look forward to may more purchase in the future !!
Dec 22 2010 10:38 PM
We love this web site we are never disappointed with service or product
Dec 22 2010 11:27 PM
Great quality and excellent price
Dec 22 2010 11:29 PM
I buy 1/24 diecast from you and occasionally other items and have always been very satisfied.
Dec 22 2010 9:22 PM
Each time I place an order with Racing USA, I'm impressed by not only by the quality of the merchandise, impressive selection, and wonderful web site, but even more by the speed at which the items are sent. No other online merchant is as fast with the shipping process as Racing USA. Thank you!
Dec 22 2010 9:26 PM
have told many people about the site already!!
Dec 22 2010 9:29 PM
i thought they did so good that i have placed another order with them....and plan on ordering from now on as my only source for nascar products!!!! love'em
Dec 22 2010 9:34 PM
The quality was good, but they sent the wrong size and it's too much of a hassle to return it.
Dec 22 2010 9:36 PM
I have always gotten fast servvice whenever I have ordered anything from Racing USA.
Dec 22 2010 9:36 PM
Racing usa I rate it # 1 keep up the good work
Dec 22 2010 9:40 PM
First time shopping here, but will be back..
Dec 22 2010 9:55 PM
I have been very pleased with all my order's.
Dec 22 2010 9:56 PM
YOU ALWAYS GET MY MERCHANDISE THERE SO QUICK THE POST OFFICE SHOULD TAKE LESSONS
Dec 23 2010 1:04 AM
I ordered seeral items from you in the past few years and never a problem and always fast delivery and prices are great. I will continue to shop with this company.
Dec 23 2010 1:22 AM
Everything I have ordered has come super fast. Will order again. Hope they get more and more new merchandise.
Dec 23 2010 10:01 AM
I WAS WORRIED I WASNT GOING TO RECEIVE MERCGANDISE BY CHRISTMAS. I GOT IT IN PLENTY OF TIME AND QUALITY OF PRODUCTS WERE EXCELLENT. EVERYTHING WAS GREAT
Dec 23 2010 11:41 PM
Always very pleased with the merchandise from Racing USA! I am a repeat customer and have suggested Racing USA to other race fans :)
Dec 23 2010 12:01 AM
I LOVE SHOPPING AT RACINGUSA. I DO EVERY CHRISTMAS AND EVERY OCCASION THAT COMES ALONG. AND EVERYONE IS PLEASED WITH WHAT THEY GET. THANK YOU FOR MAKING MY SHOPPING SO EASY.
Dec 23 2010 12:02 AM
I"m very happy with every order I have received from you. Your prices are very reasonable and I enjoy shopping from you. Thanks.
Dec 23 2010 12:31 AM
I will look forward to shopping with you next year!!!
Dec 23 2010 2:16 AM
ABSOLUTELY LOVE ANYTHING THAT HAS TO DO WITH RACING USA OR NASACR..am A huge fan..
Dec 23 2010 2:19 PM
Very good prices as well. We used your company alot this year for Christmas. Thank you very much, Happy Holidays
Dec 23 2010 2:30 PM
I was really happy that I got my package in time for Christmas- Thanks
Dec 23 2010 3:03 AM
I've always been happy with Racing USA's service!
Dec 23 2010 3:27 AM
AMAZING!!!!! I ordered my items on Wednesday and they arrived on Friday! How did you do that? :) This was my first order but will not be my last. I simply can't understand how you filled and delivered my order so fast especially this busy time of year. Thank you so much! The Carl Edwards fan in my house will be thrilled :) Thanks
Dec 23 2010 3:28 AM
The product that I ordered I received it faster that I thought I would.
Dec 23 2010 3:34 PM
none at this time.
Dec 23 2010 4:09 AM
as always caoolyn you and the staff are on top as items are shipped in record time as well you keep the buyer informed about the shipped items. thanks always
Dec 23 2010 4:11 PM
GREAT COMPANY TO DEAL WITH, GREAT PRODUCT, THANKS FOR EVERYTHING
Dec 23 2010 6:26 PM
The shipment was sent quickly and the quality of merchandise was excellent = which is what we have come to expect from Racing USA. All gifts were here in plenty of time for Christmas. Thank you! It is a pleasure ordering from you. Happy Holidays!
Dec 24 2010 1:23 AM
EVERYTHING WAS GREAT AND SENT IN A TIMELY MANNER THANKS AGAIN
Dec 24 2010 1:54 AM
will be back
Dec 24 2010 12:08 AM
First time customer; happy customer too. I plan on using ya'll again.
Dec 24 2010 12:08 AM
I loved the shirt.
Dec 24 2010 2:43 AM
Caroline was a great help.
Dec 24 2010 7:16 PM
I tried so many places to get my Dad racing gear for his favorite driver #48 Jimmy Johnson, most were complicated or couldn't deliver before Christmas. Your on line store is great, you kept me informed with e-mails so I would know when to expect the packages. My Dad was so happy, he will be 86 yrs. old in April so I'll be visiting your website again. Thanks for the great service. Merry Christmas and Happy New Year!!
Dec 25 2010 4:21 AM
I ordered the JJ 2010 Championship shirt. It fits very nicely. The only drawback is that I wished that it had come in other colors beside black. But....I will wear it proudly since Jimmie's 5th in a row is spectactular and he is my favorite driver.
Dec 26 2010 3:02 PM
Loved the xmas products and so did my bro-in-law! fast shipping, accurate info and good prices. Will definately buy again although I am not a die-hard Nascar fan!!
Dec 28 2010 10:56 PM
I was very pleased with the overall expericence from Racing USA. I had never done buisness with your company before and will defently do buisness again. This site was recomended by a freind who uses it regularly. I will be using it again soon.
Dec 29 2010 3:41 AM
A pleasure to do business with
Dec 3 2010 2:15 AM
as always A+++++
Dec 30 2010 10:23 PM
Better price than Hendrick, Better price on shipping than Hendrick. I will order again.
Dec 30 2010 3:14 PM
If, and when I needed assistance, Cust. Serv. People were very polite, and did what they had to do to satisfy my request in a timely manner. I recommend you to all the people I know interested in these products.
Dec 30 2010 4:09 PM
Dec 30 2010 4:16 PM
Received shirt just in time for Christmas. Father loved it!!
Dec 30 2010 4:16 PM
I've purchased a lot of merchandise from RacingUSA and the timing of the shipments have always been outstanding.
Dec 30 2010 4:19 PM
OUTSTANDING service!!!!! You promised and came through with your comittment to Christmas delivery. Y'all are awesome!!!
Dec 30 2010 4:21 PM
I won't shop anywhere else for my racing "stuff"
Dec 30 2010 4:30 PM
Your company is the BEST! I purchase my husbands NASCAR gear only through you (unless we are at the track). Thank you for your excellent customer service. May you have a happy and prosperous 2011. Thank you!
Dec 30 2010 5:08 PM
Great service all around...thanks, Happy New Year...
Dec 30 2010 5:58 PM
Have bought several die cats cars from USA Racing and have been satisfied with everyone. Ordering and delivery are always no problem. I will continue to purchase die cast cars for my collection through USA Racing, Thank you
Dec 30 2010 5:58 PM
My son thought the gift was terrific and that I was clever to find it. Thanks.
Dec 30 2010 6:22 PM
Great company to do business with.
Dec 30 2010 6:23 PM
The shirt is shorter and wider than I expected it to be. The quality is good, it was just not what I was expecting.
Dec 30 2010 6:23 PM
I was able to find products on RacingUSA that were not yet available on any other racing sites. The prices beat the other sites as well and the shipping was quick!
Dec 30 2010 6:28 PM
I Recieved my order much sooner than anticipated. The product was 100% as advertised and I would have any hesitation to tell my friends of your Service and products.
Dec 30 2010 6:59 PM
was very pleasantly surprised when I received package BEFORE Christmas!! Didn't think that was even possible so I was very pleased when it showed up on Christmas Eve. Thanks for the excellent service.
Dec 30 2010 7:26 PM
I received my orders in a timely manner and the orders were just as I thought they should would be.
Dec 30 2010 8:53 PM
over all great product very fast shipping
Dec 31 2010 1:40 PM
I found RacingUsa by doing a search and found this company to be amazing. They have shirts that I have never seen before and that is exactly what I wanted. I am now telling my other friends who are NASCAR fans about this web site. Thank you!!!
Dec 31 2010 11:29 AM
I had absolutely no problems---I would order from them again.
Dec 31 2010 2:39 AM
Great place. We Love your site.
Dec 31 2010 3:27 PM
prices were much cheaper than other places for the same thing.
Dec 31 2010 3:58 AM
On previous orders they adjusted my order when I forgot to input the discount code immediately when I sent an email/ No questions asked. Excellent customer service.
Dec 31 2010 5:14 AM
hat just did not fit right but shipment was timely and fast.
Dec 31 2010 5:45 PM
They contacted me to let me know an item would not arrive by Christmas to see if I wanted to substitute something else. I am so glad they did this and was able to get something else for my sisters. Thank you for being proactive!!!