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Actual Unedited Feedback (Good and Bad) From Our Clients - August 2010
Aug 1 2010 11:16 PM
Would deal with again!!!
Aug 1 2010 3:01 PM
we love being able to pre order and not billing our card until merchandise is shipped. also getting notified when our items ship we know to look for them. we love to order from racing USA.
Aug 3 2010 6:12 PM
I will be buying 99% of my nascar gear from Racing USA. The product quality and quick transaction and shipping methods are a huge bonus. They are excellent. Just wish there were more Kurt Busch and Penske racing items. But overall selection is awesome and reasonably priced... Thanks Racing USA..
Aug 3 2010 8:41 PM
great job - thanks!
Aug 3 2010 8:52 PM
Thanks for the super fast shipping!
Aug 4 2010 10:03 PM
Ordered one day, wait a day, receive merchandise the next day - IT JUST DOESN'T GET ANY BETTER THAN THAT!
Aug 4 2010 11:14 PM
excellent to deal with love you guys!!!!!
Aug 4 2010 11:22 PM
I only order from Racing USA because you guys are the best. Thanks again.
Aug 4 2010 4:25 PM
Was very impressed that Caroline contacted me to let me know I had ordered the same product 3 times and whether I did indeed want all three or if I just wanted one. She saved me from unnecessarily purchasing 2 additional cars and thereby making these two cars available to someone else.
Aug 4 2010 5:09 PM
When I see a new NASCAR item that I would like to have, I shop on line at RacingUSA. Although I shop at the race and other retailers, I always (window) shot and buy here. Thanks RacingUSA
Aug 4 2010 5:15 PM
I have done various orderw with RacingUSA and have recommended you to others since I'm so very pleased.
Aug 4 2010 5:19 PM
you are the standard in this business others should learn from you i ordered mon had it weds thanks again you never let me down
Aug 4 2010 5:21 PM
I buy everthing nascar from RacingUSA. ENOUGH SAID. My four grandkids enjoy all the cars and the other stuff i buy them. Keep up the great work. Ken
Aug 4 2010 5:30 PM
I have ordered from RacingUSA's website several times & have been very impressed with the quick shipping that I have received!! Seriously, this last order I placed in the morning, then received an e-mail that afternoon that it had already shipped!! Got the Realtree #14 1/24 car (that I got on sale for dirt cheap BTW) in 2 days! You guys ROCK my world!! Thanks :)
Aug 4 2010 5:31 PM
I buy most all of my NASCAR Gear from Racing USA just because I always get good quality merchandise and it's always shipped in an expedient matter.
Aug 4 2010 5:31 PM
Wish I could remember the lady's name that helped me. I had an issue with using my credit card from Iraq. She was understanding and emailed me back imedately. My order was straight and shipped just a day or so later. Very nice. I continue to use Racing USA.
Aug 4 2010 6:15 PM
product was what i expected/ great price/ very fast service
Aug 4 2010 6:49 PM
in stock, shipped same day, 2 day arrival, good pricing will order from website again.
Aug 4 2010 6:49 PM
So far, everything I've ordered has been great and shipped right away.
Aug 4 2010 7:59 PM
You are absolutely AWESOME!!!
Aug 4 2010 8:52 PM
I love to shop with RacingUSA. I can find merchandise my husband loves, and the quality and service is always excelent. Thank you!
Aug 4 2010 9:01 PM
Great site - LOVE the clearance and sales!
Aug 4 2010 9:18 PM
VERY SATISFIED!! RECIEVED ITEMS VERY FAST!!! NICE JOB!!
Aug 5 2010 1:02 PM
Thank you for the great Dale Jr. merchandise!
Aug 5 2010 1:11 PM
I was so surprised how fast my package arrived!
Aug 5 2010 12:07 AM
...Now,that I don't get to the track, as much as I like.. I've found an outlet, that pretty much gives me everything a race fan would want or need... Thanks Racing USA!....
Aug 5 2010 12:28 AM
The #18 Kyle Busch item was not sent. Was told it was out of stock.
Aug 5 2010 12:46 AM
wish I was given actual size of stuffed animal ordered; was pretty small.
Aug 5 2010 2:14 AM
Everything I have ordered form you in the last few years has been handled very professionally. Thank You so much for being here for your customers.
Aug 5 2010 6:35 AM
I recently moved and they changed my address quickly and effortlessly.
Aug 5 2010 6:46 AM
my package was a little crushed on one side but inside was just a shirt and a hat so no damage done would concern me if i had ordered a car though
Aug 5 2010 7:58 PM
I have ordered from you before and got what I expected and was very pleased with the product and bought it even though I did not receive the advertised the 10% discount and free shipping but I was upset about that!
Aug 5 2010 9:40 AM
Only because I wanted the #18 also for my 5 year old grandson who just loves racing and Kyle Busch. He will be soooo disappointed.
Aug 6 2010 1:14 AM
very pleased every time i order
Aug 6 2010 1:23 AM
This was my first order and I could not believe how fast my delivery came. The items are really nice. I would love to have just a v neck T shirt with a small 99 on it and a reasonably priced NASCAR jacket for adults with a small NASCAR name on the front in the corner and on the back, just a thought. Thank you for the fast service. Joan Narcoonis
Aug 6 2010 12:35 PM
Recommended the site to my husband's friend at work.
Aug 6 2010 2:40 AM
ABSOLUTELY AN EXCELLENT COMPANY!!! My number one place to shop for diecast! Will continue to buy from RACING USA
Aug 6 2010 4:49 AM
I had a shipment of hats sent to another address and everyone was thrilled with the product. You certainly had the best prices and these were for a charity run for St Jude Children's Research Hospital - so price is always an issue!!
Aug 7 2010 1:50 PM
Great job # 1 in my book of outlets to purchase NASCAR product and i hope with the monkey business going on with the product marketing it does not try to force me to buy product from mass marketers such as walmart or i will be done purchasing ALL NASCAR PRODUCT
Aug 7 2010 2:45 PM
This was first time dealing with RacingUSA. Hope to be back soon and I hope every shipment is as good as the first as I am sure it will be
Aug 8 2010 1:53 AM
Great merchandise and customer service - keep up the good work!!
Aug 8 2010 11:25 PM
I've only used this service once which is not enough to base a rating on.
Aug 11 2010 10:11 PM
Ordering items from Racing USA is easy and if there are ever any questions they are answered right away and very pleasant customer service. Thank you
Aug 11 2010 10:27 PM
I love the fact that you do not charge credit card until shipment for advance orders!
Aug 11 2010 11:38 PM
would like to be notifide before billing on debt card so too make sure ther is fundc their
Aug 11 2010 11:42 PM
Had to contact client services a couple times recently. Was responded to promptly and my requests were met without hesitation. Outstanding job!
Aug 11 2010 5:15 PM
Keep up the good work!
Aug 11 2010 5:18 PM
Great place to shop, I always come back!
Aug 11 2010 5:22 PM
Always great items
Aug 11 2010 5:23 PM
I wouldn't purchase my cars anywhere online but Racingusa. Your integrity and easiness to contact is above all others. Thank you for your outstanding service
Aug 11 2010 5:26 PM
Thank you for responding and eventually crediting me for shipping charges related to a previous purchase! RacingUSA is #1 in my opinion and your customer service agents listen, hear and respond in a most appreciative and professional manner! I cannot say enough about what a fine organization Racing USA is. Thanks again.
Aug 11 2010 5:29 PM
Excellent Customer Service. Thank You.
Aug 11 2010 5:32 PM
Great job, Thank you..
Aug 11 2010 5:38 PM
I always find what I want at great prices.
Aug 11 2010 5:42 PM
You never cease to amaze me which is why I always order from your company! Keep up the great work!
Aug 11 2010 5:43 PM
You do a great job and I like to be able to Pre-order things that I know my husband will want!
Aug 11 2010 5:48 PM
This site is really fast. I received my package in record time. Very good quality merchandise. Great place to order.
Aug 11 2010 5:51 PM
To be honest, I haven't even opened this shipment, as it is a Christmas present for my son-in-law. But I've ordered enough to know what to expect, and I'm sure I won't be disappointed. RacingUSA has always been top-notch in any dealings I have had with them, Integrity, fairness, response, every aspect possible in a transaction was met with utmost professionalism. If it ever was any different I would be totaly shocked. Caroline is absolutely pleasant and professional to deal with, nothing but fair and willing to please. Top-notch all the way.
Aug 11 2010 5:56 PM
Great products, fairly priced, excellent service!
Aug 11 2010 5:57 PM
I just love my TONY STUART cars.The colors are true to life and the details are out standing . I truely enjoy my collection of cars from RACINGUSA.
Aug 11 2010 6:08 PM
Shippein/receiving is simply amazing. Never had a complaint.
Aug 11 2010 6:12 PM
GREAT service and Geat prices, Thanks again
Aug 11 2010 6:23 PM
Far superior to NASCAR.com
Aug 11 2010 6:58 PM
I've ordered from RacingUSA several times and haven't had a complaint as of yet.
Aug 11 2010 7:14 PM
I was so surprised to receive my t-shirt so quickly! I love the shirt! I can't wait to wear it in November at the Nascar race at TMS! It will look so cool over a white or black turtleneck. The website was very easy to navigate, too.
Aug 11 2010 7:16 PM
Everything I have bought from RacingUSA has been of exceptional quality and I have always received my items quickly.
Aug 11 2010 7:18 PM
ALWAYS HAVE SAID GREAT JOB AND I INTEND TO DO MORE BUSINESS WITH YOU IN THE FUTURE. THANK YOU AGAIN GREAT JOB! L DAVISON
Aug 11 2010 7:20 PM
You guys are always great! Thanks a bunch.
Aug 11 2010 7:35 PM
Racing USA.com is awesome the service and products they have is ideal I received my diecast really fast and in mint condition.I rate this store 5 stars.Thank you..
Aug 11 2010 8:04 PM
Keep up the exceptional work !!!!!
Aug 11 2010 8:12 PM
Good products and selection, even during this downturn in economy. I like getting the emails to update me on sales and new releases. Always sturdy and secure shipping.
Aug 11 2010 8:50 PM
I buy most of my diecast from Racing USA. The prices are great and they have what I am looking for. The only other place I buy from is at the track.
Aug 11 2010 9:03 PM
Have always had excellent interactions with RacingUSA
Aug 11 2010 9:31 PM
racing usa is the best site to buy nascar items, its my first chose..
Aug 12 2010 1:46 PM
With the NASCAR diecast business in such a state of flux and our collections values depreciating rapidly its good to do business with somebody you can trust, and will be around when you need them.
Aug 12 2010 1:55 AM
I enjoy Racing USA, very much. The merchandise is of high quality, and I might add, very precise in duplicating the cars. I normally buy my Nascar clothing products at the various tracks, but will start buying them through Racing USA
Aug 12 2010 10:14 PM
I buy 90% of my Jeff Gordon items from RACING USA.
Aug 12 2010 10:30 PM
yes i will be ordering from racing usa from now on
Aug 12 2010 10:32 AM
Thank You for your great products, fast shipping. Your site seems to have new products listed first than other sites, witch is great! I like that. I will continue to shop with you and you guys are the first site i go to. Keep up the good work!
Aug 12 2010 12:23 AM
I live in Birmingham so I am very familiar with your company. I remember the store in the Galleria Mall! I have always been a fan of your store - purely based upon service quality. I can buy the same products elsewhere but I prefer to spend my money with folks who are courteous!
Aug 12 2010 12:40 AM
I love Racing USA!!! They offer wide variety of merchandise. Always have fast delivery on items ordered. Always get a quick response when i had to contact them. I have never had a disappointing experience with any item i have ordered. Prices are great!!! Very trust worthy company.....love you guys!!!
Aug 12 2010 2:13 AM
I love dealing with your company I know I get items at a fair price. The company gives customer a time to order items at lower price with reorders. I can usually always found what I'm looking for. Thank you.
Aug 12 2010 2:59 PM
I always check here first for new items. Saves me time! Thanks.
Aug 12 2010 6:41 PM
I never opened the box, just put it away!!!!!
Aug 12 2010 7:38 PM
Great Company to deal with, I buy most of my dicaste from Racing USA !!! Very good prices also . Thanks Racing USA
Aug 13 2010 12:00 PM
Wish all online shopping was this easy and reliable.
Aug 13 2010 3:43 PM
I have had great service from your company. Merchandise arrives in a timely fashion iand in good condition. Customer reps are very nice. I have even told my husband about to use your company now that he is also a racing fan. Whenever I want some new Carl Edwards stuff, I order from you. Thanks for the great service and quality. Cheryl
Aug 16 2010 3:08 AM
Aug 18 2010 10:52 PM
One great transaction after another. Fair prices and speedy delivery= a great buying experience.
Aug 18 2010 11:53 PM
Everything I have ordered from your company has been top notch. Never need to worry about shipping, price, or not getting the product.
Aug 18 2010 5:23 PM
You guys are great! Everything I order comes in so quickly, and in great condition!
Aug 18 2010 5:35 PM
RacingUSA has a better selection, a more user-friendly website, and much faster delivery than any other vendor of NASCAR merchandise that I have used in the past few years. I will be attending the Pepsi Max 400 at Auto Club Speedway on Oct 10, and thanks to RacingUSA, I will be attired in the the latest garb, the same stuff that the drivers and crew wear!
Aug 18 2010 6:21 PM
I have ordered numerous times from RacingUSA for diecast and other collectables. They have always been very professional and in the rare times there has been a problem they have responded quickly and appropriately. They are the only web site I use for racing collectables. Keep up the great work!!!
Aug 18 2010 6:32 PM
Thank you!!! : )
Aug 18 2010 6:43 PM
I've had to contact customer service for the last two shipments. They have been excellent. Quick response, and answers my questions accurately. This continues to give me a reason to shop here. No complaints.
Aug 18 2010 6:47 PM
keep up the good work
Aug 18 2010 7:11 PM
products are always as advertised. will continue to deal with this seller
Aug 18 2010 7:21 PM
Racing USA is the most wonderful company to work with. There are no unpleasant surprises when my orders arrive. Everything is exactly as described. And if only the drivers were as fast as you...... (LOL) thanks for serving us!
Aug 18 2010 7:53 PM
I have order from racingusa for the last 3 years and everything is top quality and is delivered within 3-5 days.
Aug 18 2010 9:02 PM
I have no problems with Racing USA. I have been very satisfied and confident that when I place an order You folks will do your best to see it is taken care of.
Aug 18 2010 9:06 PM
Very fast shipment and a nice selection of merchandise. Will buy from Racing USA again in the future.
Aug 19 2010 1:17 AM
the customer service rep.exceeded my expectations beyond anything i have ever delt with.she and your company are to be commended for your service.this will be the "ONLY" nascar store i will deal with.thanks for the great service
Aug 19 2010 12:24 AM
Thank you for your prompt delivery. I bought two shirts, which did not fit so I ordered 2 more in a different size because the race was within a week from the time I had received the first shipment. The second ones arrived on time and fit so I sent the others back for a credit today, and I know there will be no problem with that because you are a trustworthy, dependable company to deal with. Thanks again.
Aug 19 2010 12:29 AM
I love Racing USA and the deals that they give are awesome thank you so much
Aug 19 2010 2:03 PM
I have always been pleased with the quality of anything I have purchased from RacingUSA. I will never purchase anything Nascar from anywhere else. Thank you for the E-mails regarding merchandise for Nascar. I have entered every monthly drawing for the $250.00 shopping spree and one day I am sure My name will be drawn. Thank you again .
Aug 19 2010 6:30 PM
HAVE ALWAYS HAD GREAT SERVICE FROM RACINGUSA!!
Aug 19 2010 7:24 PM
wHY SHOP ANYWHERE ELSE?
Aug 19 2010 7:59 PM
I was amazed at the speed in which I received the two diecast cars. I ordered them on a Wed. and received them on Friday. I would definitely order again.
Aug 20 2010 11:44 AM
I was suprised to receive my shipment so fast.
Aug 21 2010 5:28 AM
I can always find something for whom ever I am looking for at your website with ease and the process is always on the mark in every category. Keep up the good work.
Aug 25 2010 10:00 PM
I have always had good service from you and have never had to return anything. You always let me know if something is on backorder. Keep up the good work.
Aug 25 2010 10:24 PM
appreciate the prompt handling of orders
Aug 25 2010 10:47 PM
you are the only nascar store that i'll ever buy from. superior service and good prices and fast shipping . i have chatted with caroline before and she is the best. solved my problem fast. "my own fault btw." keep up the great job everyone!
Aug 25 2010 10:59 PM
Best place to shop for Nascar Items! Suggestion, may wish to start a birthday club, and offer your loyal fans something like 10 - 15% gift card at that time....... Thanks!
Aug 25 2010 11:01 PM
I would like to see more free shipping on any order
Aug 25 2010 6:54 PM
An Absolutely Wonderful Company!!!
Aug 25 2010 6:55 PM
Appreciate e mails regarding sale of favorite driver merchandise; super speedy service; totally satisfied with everything I have purchased from RacingUSA over the years.
Aug 25 2010 6:57 PM
I think they do a wonderful job
Aug 25 2010 7:03 PM
Honestly Racing USA is my preferred site for Nascar gear. My son-in-law is a big fan and this is where I buy 97% of his stuff. Your customer service cannot be beat, nor can your prices. I couldn't believe how quickly I received this calendar I just ordered. Hands down, Racing USA is the place to purchase Nascar stuff.
Aug 25 2010 7:27 PM
I like my items that I received from you
Aug 25 2010 7:39 PM
I have to say racingUSA has become my preferred Nascar merchandise vendor. I LOVE shopping with your company, your communiation is excellent, and I've been very happy with the stuff I have bought, the price, the speed of shipping, etc.
Aug 25 2010 7:51 PM
For years I have used your company, and even bought the Kerry Earnhardt car and plaque that you guys sponsored for him, even though he did not get to quality the car in any races due to rain. Great quality, good prices, excellent shipping with Priority Mail, thanks for it all. You guys are good!
Aug 25 2010 8:20 PM
you guys are the best and the fastest on getting things send. thanks much
Aug 25 2010 8:26 PM
I only buy from Racing USA unless I go to Daytona Speedway.
Aug 25 2010 8:46 PM
This is the only place I purchase my NASAR merchandise.
Aug 25 2010 8:55 PM
I made an error on my online order and sent a quick email. I received a phone call within an hour to fix the problem that I made. I was impressed with the service. Thanks!
Aug 25 2010 9:04 PM
GO KYLE BUSCH......
Aug 25 2010 9:04 PM
this is the only place I do my Nascar shopping!!!!!!!!
Aug 25 2010 9:21 PM
In the future please include tracking information
Aug 26 2010 1:05 PM
Everything I've ordered through Racing USA has been top notch. Keep up the good work!
Aug 26 2010 10:28 AM
I have been looking for a Carl Edwards 99 jacket, not a twill coat, and I have not found one. If you come up with this product, please e mail me. Thanks.
Aug 26 2010 10:31 PM
Wonderful bunch of people.
Aug 26 2010 11:49 AM
Love the alerts when something new comes out from our favorite driver especially when it is offered at a reduce price
Aug 26 2010 12:50 AM
I check your web site daily. I expect to be ordering again in the future.
Aug 26 2010 2:41 AM
I did not get I ordered a hat which post office says delivered but I did not get. Customer service could not have been any better with this problem.
Aug 26 2010 2:45 PM
I get all my Nascar merchandise from RacingUSA and have never had a problem with delivery or quality of the products. Everything is always great!
Aug 26 2010 4:48 AM
Great / fast service a++++++++++++++
Aug 26 2010 5:17 PM
I love Dale, JR'S calender and now I have ordered his win @ Datona in the # 3 car. Cant wait til I HAVE THAT ONE ALSO!!!!!
Aug 26 2010 5:57 PM
I ENJOY BUYING PRODUCTS FROM RACING USA, I ALWAYS GETS WONDERFUL SERVICE.
Aug 26 2010 6:09 PM
Perfect fit....I love it !!!
Aug 26 2010 7:07 PM
E-mail notifications are to the point and appreciated.
Aug 26 2010 7:28 AM
I order from you all the time and I get great prices and it is shipped fast and in great condition.
Aug 26 2010 8:08 PM
Very quick in delivery!
Aug 26 2010 9:09 AM
very pleased when ever i order from racing usa
Aug 26 2010 9:41 AM
I was shocked to see how fast I received my product. I would recommend this to everyone. I love the lower prices on the products also.
Aug 27 2010 12:47 AM
Just keep doing what your doing. Will definitely deal with again!!
Aug 29 2010 2:57 AM
Highly recommend RacingUSA for their high quality items and excellent service.