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Actual Unedited Feedback (Good and Bad) From Our Clients - June 2011
Jun 1 2011 3:32 PM
pretty much the only place I shop for NASCAR items unless I'm at trackside! Keep up the great work
Jun 1 2011 4:48 PM
I received my grill cover Dale Jr 88 and it was really nice the only thing is it was to small for my grill. So I had to send it back. Was kind of bummed because it was a nice cover. Over all Racing USA does a great job and is the only Nascar store I buy from.
Jun 1 2011 5:03 PM
love the fast & great service. the prices are better than nascar.com and like the driver only sales also. keep up the great service and work.
Jun 1 2011 5:19 PM
Great products, great dependability, great prices, RacingUSA does an excellent job for all their clients. I am proud to be one of your loyal customers!
Jun 1 2011 5:27 PM
always quick, always reliable...
Jun 1 2011 5:27 PM
This was a backordered item. It wouls help if "shipment" emails indicate contents -- don't need details or price but enough to which backordered item is coming.
Jun 1 2011 5:56 PM
FANTASTIC JOB..............LIKE ALWAYS!!!!!
Jun 1 2011 6:12 PM
They proces & ship their orders so quickly and promptly. I like that I don't have to wait a long time for my orders.
Jun 1 2011 6:17 PM
Just said that the hat I purchased, was on sale for $5 less the next week.
Jun 1 2011 6:24 PM
Bought this for a real Jeff Gordon fan. I hope she loves it!
Jun 1 2011 6:37 PM
We tried Racing USA to see how you were with shipping. We are not happy with the NASCAR Super Store shipping, it takes a tour of the USA with UPS, then we have to depend on USPS to deliver the package. You PASSED with flying colors, we will definitely order again!
Jun 1 2011 6:45 PM
Always a pleasure purchasing from Racing USA
Jun 1 2011 7:04 PM
well, I keep coming back. so thats as good as I get. I would like a little advance notice on a shipment like a day or two. other than that you all are a good company to do bussiness with.
Jun 1 2011 7:13 PM
Keep up the excellent service!
Jun 1 2011 7:24 PM
Always a great place to get your fan on!
Jun 1 2011 7:39 PM
love your merchandise and service.
Jun 2 2011 11:08 AM
Excellent company, the only place I buy Nascar items because of the trustworthiness, quick shipping!
Jun 2 2011 12:26 AM
RacingUSA is my ONLY source for ordering my Nascar merchandise!!
Jun 2 2011 4:45 PM
I have bought from RacingUSA before and I have never had any problems with any of my orders. The products are of outstanding quality.
Jun 2 2011 6:44 AM
The shipping was so fast! The product was just what I was looking for. I would definitley recommend you to others and shop with you again! Overall great experience!
Jun 2 2011 7:30 AM
wonderfull experience and will return for future purchases
Jun 2 2011 7:44 AM
This was the first time I had to send an item back and exchange it for another item. The process was very simple and I recieved my new item very fast!!
Jun 2 2011 7:51 PM
I love Racing USA, good prices & speedy shipping!
Jun 2 2011 8:04 AM
all i can say my eight year old grandaughter loved everything, she has been wearing the jacket on cool evenings, she is a true jeff gordon fan!!one night her dad snapped a pic of her sleeping in her jeff gordon jacket! you truely have made one little girl very happy, love gma
Jun 2 2011 8:28 AM
Don,t change a thing ! Please keep up the excellent service and GREAT VALUE !!!
Jun 2 2011 8:42 PM
this is a great company and a great way for people to get quality racing items of their favorite driver. everything i have ordered has been delievered quickly and all items are of the finest quality. easy to find what you are looking for on your web site. keep up the great service and wonderful work. sincerely, lewis harvey
Jun 2 2011 8:57 PM
Love You Guys. Thanks for the GREAT products. ALWAYS a pleasure !!
Jun 8 2011 4:53 PM
Heather was very helpfull and patient as I chose to call in my order. She took the time to cheerfully walk me through the online ordering process.
Jun 8 2011 4:58 PM
All of my orders, have met or exceeded my expectations, including merchandise. If I was unhappy with anything, you would of herd from me! Keep up the "good work"!!! ;-)
Jun 8 2011 5:03 PM
Good to do business with Will order again good response REAL NICE PEOPLE
Jun 8 2011 5:06 PM
Love this site order all the time.
Jun 8 2011 5:23 PM
The hat arrived in a timely fashion. I appreciate the great service. Thank you.
Jun 8 2011 5:27 PM
Jun 8 2011 5:51 PM
always happy with your service and merchandise.
Jun 8 2011 6:33 PM
I appreciate the 'to the point' communication . Shipment sent, credit card billed, etc... Quality PEOPLE deliver quality product. Keep it up!
Jun 8 2011 6:56 PM
Thank you, this was an item that I couldn't find in my size anywhere else!
Jun 8 2011 6:56 PM
keep up the good work!!!
Jun 8 2011 7:25 PM
I have order on various occasions. Always excellent all around
Jun 8 2011 7:29 PM
Actually one of the shirts was the correct size and met expectations, the 2nd shirt I ordered the wrong size so sent back the next day for a larger size. Other than my error the shirts were great
Jun 8 2011 7:31 PM
Great company to deal with & great prices. Thanks again.
Jun 8 2011 7:35 PM
A pleasure doing business with you as usual
Jun 8 2011 7:37 PM
My husband is a huge Jimmie Johnson fan and I needed the perfect Father's Day gift for him from our two toddlers. I have never purchased anything from you guys before and discovered your website while searching for Jimmie Johnson gear. I chose the five time champion hat and was very impressed with the price. I was also very impressed with how low the shipping cost was and how quickly I received the hat. I actually ordered my husband a DVD from another website on the same day that I ordered the hat from you guys and the DVD is not here yet. Thank you for being so dependable!! I have added your website to my favorites list so I can order from y'all again when I need more Jimmie Johnson gear for him.
Jun 8 2011 7:45 PM
i had my order at my door in 2 days, was very impressed
Jun 8 2011 8:25 PM
Glad I found this site!!! Had so much trouble with another Gordon website, terrible customer service. Happy I don't have to deal with those morons again!!
Jun 8 2011 8:46 PM
Keep doing what your doing, happy with every shipment so far and quality is top notch. Customer service easy to contact and get answers as well in past orders. Thanks
Jun 9 2011 1:33 AM
Jun 9 2011 11:05 AM
Thank you once again Heather! You are the best and so is RacingUSA!!
Jun 9 2011 2:14 PM
I love shopping at racing usa.
Jun 9 2011 6:49 AM
short an item
Jun 9 2011 7:49 PM
Keep doing the fine work!
Jun 9 2011 7:57 AM
I will definitely be ordering from your company in the future. Thank you!
Jun 9 2011 7:58 PM
Jun 9 2011 8:17 AM
I was a little disappointed with the nationwide car. not heavy like the others
Jun 9 2011 9:05 AM
Always my first choice for racing gear!!
Jun 10 2011 10:29 PM
your company never stops amazing me on your cosistant service,qualityand fast shipping thanka again
Jun 10 2011 7:23 AM
We will continue to use RacingUsa web site for anything we want race related, we like this company. Thank you, RacingUSA!
Jun 11 2011 6:09 AM
one of the items I got was the wrong thing, however when I did call they promptly shipped me out the right item
Jun 11 2011 6:09 AM
The only thing I would suggest is including some type of packing list, the only thing that was in the box was my credit card slip, and the ittem I had to ship back I am not sure how they are going to know it was coming back from me. Selection and spped of delivery was great.
Jun 12 2011 12:48 AM
Love this site.
Jun 13 2011 1:12 PM
I LOVE everything I order from RacingUSA! I recommend it to friends ALL the time!
Jun 13 2011 9:52 PM
I've never had a problem with any order I've place with RacingUSA. Trustworthy company, fast & friendly customer service, easy to order, top quality merchandise and good prices. I order a lot from your website and I'm sure I'll be back again.
Jun 15 2011 4:25 PM
I enjoy ordering, great quality products.....
Jun 15 2011 4:26 PM
GREAT WORK !!!!!!!!
Jun 15 2011 4:26 PM
Jun 15 2011 4:28 PM
Keep up the goood work!
Jun 15 2011 4:32 PM
The shirts that I have ordered have been good quality.
Jun 15 2011 4:42 PM
i have ordered alot of items and have always been happy. this item however was badly crushed due to no packaging and i have sent it back for a new one. otherwise--fantastic
Jun 15 2011 4:44 PM
Jun 15 2011 4:45 PM
I'm happy I started ordering from you, am very pleased with your products and so is my husband. But please don't put my name or e-mail address out there. Thanks
Jun 15 2011 5:02 PM
Keep up the good work and great products.
Jun 15 2011 5:10 PM
Great prices for high Quality products. Shipping notification on products when shipped. Super fast delivery. Top notch drivers(Kevin Harvick) to choose from. Thanks
Jun 15 2011 5:14 PM
sizing was a bit small for a 2XL but I like the product
Jun 15 2011 5:55 PM
turn around was superior
Jun 15 2011 6:24 PM
You guys ROCK..!! at Racing USA, I'm one of your "frequent flyer" customer I just keep coming back if I need any racing gear for me and my wife, now that we're awaiting the arrival of our baby boy, we can't hardly wait to suit him up in a Tony Stewart baby gear, I'm sure you have plenty of Nascar/IRL toys and baby stuff so look forward with some orders from us. Till next time, Let's go to the Races..!!!
Jun 15 2011 6:38 PM
Love your site, merchandise is great, love the specials and closeouts.
Jun 15 2011 6:45 PM
Everything I have ever purchased from RacingUSA, from diecast to softgoods has been 4 STARS. I never hesitate to do business with RacingUSA!!!!!!!!!!!!!!!!!!!!!!!!
Jun 15 2011 6:51 PM
Ms. Heather Attaway went out of her way to get my card to work with you and I really appreciate her effort & success...love your site..and service...Cathy Colgan
Jun 15 2011 7:26 PM
Heather is awesome is is always available to help out...thank you for rounding up the extra boxes and for the excellent communication as always!
Jun 15 2011 8:49 PM
RacingUSA does a fine job overall. the e-mail verification of the orders rates very high. also not charging the credit card until shipment is a big plus. thanks
Jun 15 2011 8:58 PM
I was pleasantly surprised that I got my order so quick. I was not expecting it until later in the month of June. Thank You for your excellent service and products.
Jun 15 2011 8:59 PM
I have purchased several Jimmie Johnson items for my husband over the past couple of years from Racing USA. Every transaction was PERFECT - amazingly quick delivery and very high quality merchandise. My husband and I look forward to many future transactions with Racing USA. THANK YOU!
Jun 15 2011 9:47 PM
Quality of the hat seemed only average.
Jun 16 2011 1:19 AM
I have made many purchases from Racing USA and have always been very pleased.
Jun 16 2011 12:09 AM
Thanks for the quality product you guys sell !!! Looking foward to my next purchase!!! Thanks Again, Duane
Jun 16 2011 12:40 PM
Great products,great service,fast service,and great selections. Especially my # 1 driver. Jeff Gordon. Thank you. I will buy from you again.
Jun 16 2011 2:33 PM
SHIPPING TOO HIGH!!!
Jun 16 2011 2:58 PM
Have always been satisfied with the products and service I receive from Racing USA
Jun 16 2011 4:25 PM
I t was great.
Jun 16 2011 6:06 AM
It would be much quicker to shop on your site if it saved billing and shipping information. Most internet sites save have a customer login and password that saves the information but on yours it has to be entered every time
Jun 16 2011 6:56 AM
I always use Racing USA, they are #1....they beat that "other" NASCAR" store!
Jun 16 2011 7:02 AM
Appreciate the email communications regarding ship date on a pre-order diecast. You might add some time to the estimated ship date because it has been 3-4 weeks later for the last 2 I ordered.
Jun 16 2011 7:19 PM
While Morotsports Authentics is still having quality issues, I find Heather Atwell more than unserstanding and co-orpereative in resolving any problems - no questions asked!! She is definitely an asset to your organization.
Jun 16 2011 7:26 AM
I used to purchase 1:24 Harvick diecast cars whereever I can find them. Now, I am a true RacingUSA Customer, especially since they send me an e-mail letting me know that the new diecasts are available for order. Plus, I have no complaints about the quality or service - GREAT!!!!
Jun 16 2011 8:22 AM
I love shopping with RacingUSA -- the items are always delivered quicker than I expect -- quality is great -- husband LOVES everything I order. I did order from a competitor once only because item I wanted was not available through RacingUSA and although service was o.k. did not compare to the excellent service I receive from RacingUSA. Thanks!!!
Jun 16 2011 8:47 AM
All I can say is WOW!!! First you had a Deal I just couldn't pass up.I ordered a shirt as a Fathers Day present, your promise was delivery in 2-5 days and Boy, you deliverd 3 days after I placed my order! Thank you. I will stick to you for all my Nascar Shopping.
Jun 16 2011 8:50 AM
I have ordered from them before and have always enjoyed customer service and product
Jun 16 2011 9:31 AM
when the order comes in my husband is always pleased with the styl and quality of the items ordered
Jun 16 2011 9:34 PM
My husband really loved his Jimmie Johnson T- shirt that I bought him. Good quality. Will keep on ordering from your company. Keep up the good work.
Jun 17 2011 10:03 AM
i don't have much money but am so thankful that there is a company who provides great quality at such great deals... it was my birthday and was thrilled to get something i could afford! thank you!
Jun 17 2011 12:26 PM
love your stuff and the prices are great!
Jun 17 2011 3:47 AM
Racing USA still has the best customer service anywhere.Fast shipping,great items,great prices.I'd definitely buy again!Heather,You Still Da Woman!
Jun 17 2011 4:20 PM
Excellence.........says it all for racing usa!! Wouldnt shop anywhere else for NASCAR items of any type
Jun 17 2011 8:16 AM
The fit of the shirts were irregular. The shoulder "straps" were unusually long, both sizes. I am going to sew both tanktop straps, taking out atleast 2" of fabric in order to wear them, both sizes. I considered returning them, but we do like the image on the front. I am tall, and also have a larger bone structure. Normally items like these fit very well, so I would say this will be a problem for the majority of people who order this tank top.
Jun 17 2011 8:16 AM
The order was received very quickly, the price was good. I saw the same tanktop on ther websites for an additional $5.oo. I am liked the prompt emails notifying me of order received, and shipments. I know the product was not the hightest quality, due to the irregular fit, but that is not the problem of the vendor. We like the rest of the design, and like I stated above, I will adjust both of the tops to make them fit correctly. If this is something I had purchased at a store, I would have taken them back.
Jun 19 2011 6:22 AM
Jun 20 2011 4:10 PM
1st time I used your company. Everything was just fine. Ordered off the internet
Jun 20 2011 8:43 PM
I called and spoke to Heather regarding my order. When I placed 3 t-shirts in my online cart, they were priced at $15.00 each. The next day when I completed my order, I was upset to see that the prices of all three were increased. Heather was very understanding and gave me all three shirts at the lower prices. I was very appreciative and I will definitely order from RacingUSA again in the future!
Jun 21 2011 1:41 AM
Was better than expected......... Very skeptical of RacingUSA's business & advertising practices. Proven wrong, this time. Thank You.......
Jun 21 2011 2:13 AM
I really like Racing USA. Great products, very fast delivery.
Jun 22 2011 10:45 PM
The item I purchased is for my father-in-law for father's day. We are getting together late for it. I hope he likes it as well as I do.
Jun 22 2011 11:24 PM
Jun 22 2011 4:14 PM
I had ordered these items for my brother and was disappointed that the air freshners were represented as available on your site but were not.
Jun 22 2011 4:25 PM
One of the items shipped was not what I ordered.
Jun 22 2011 4:25 PM
I sent an email about an item that was shipped incorrectly and was contacted by Heather at RacingUSA shortly thereafter. She was very helpful and offered me several solutions for obtaining the merchandise (or a like product) that I ordered. I could not have asked for better customer service! RacingUSA is an awesome company. I have ordered merchandise from this company several times over the last couple years and have always received great merchandise and a great price!
Jun 22 2011 4:25 PM
Thanks for the prompt shipment, it's always a pleasure to do business.
Jun 22 2011 4:32 PM
I called Heather in Cust. Service on Tuesday and asked if a product would be delivered to my home in time for the weekend. She said yes, it should be. My items did arrive on Friday just as she had said they would - making my husband very happy on Father's Day. I can always depend on excellent service each and every time I order. It is appreciated!
Jun 22 2011 4:46 PM
Another great job!
Jun 22 2011 6:29 PM
an excellent place to shop! lots of bargains
Jun 22 2011 8:27 PM
I ordered a hat for my nephew and am waiting to give it to him for his opinion. I love it--but it might not be the colors a 20+ would wear--I will find out. However, the delivery time was exceptional!
Jun 22 2011 9:01 PM
I love getting my nascar stuff from racing usa and I going to keep on doing business with them.
Jun 22 2011 9:35 PM
Great selection on a lot of drivers. I just wish you had more of a Denny Hamlin selection, especially in sizes Medium and Small on men's clothing.
Jun 23 2011 1:01 AM
Doing a fantastic job!!!!!!!!!!!!!!!!!!
Jun 23 2011 1:16 PM
RacingUSA went out of their way for a $6.00 cozie that was not up to spect. and sent me a free one on their expense. That is total customer satisfaction!!! Thank you. Tom Cook Grand Rapids, MI.
Jun 23 2011 10:18 AM
Very quick delivery time.... faster than i expected. Would order again,
Jun 23 2011 3:17 AM
Your company did a outstanding job thank you
Jun 23 2011 3:47 AM
SUPERB service. I also appreciated the e-mail note I received that explained how RacingUSA handles the delivery of items that have yet to be manufactured.
Jun 23 2011 4:55 PM
I procrastinated in ordering my Jimmie Johnson cars, as I was planning on meeting him the very next week, but recevied the cars in three days and in plenty of time for him to sign them! Thank you!
Jun 23 2011 7:12 AM
Great site with a large selection of items.
Jun 23 2011 8:07 AM
You all are wonderful. Everyone that I dealt with was 100% professional and extremely kind. My products arrived extremely quickly and everything is just as described. I can't wait to use RacingUSA again soon and for many NASCAR seasons to come. Truly a great company.
Jun 23 2011 9:42 PM
Not a big deal but when i seen my necklace online i thought it was larger, but i still love it.
Jun 23 2011 9:48 AM
My favorite driver is Carl Edwards. I hope you are planning to get more of his shirts in, in light grey, size 3x. I would LOVE to own another shirt with small print on front & large print on back. The speed of your delivery was awesome & the quality of material was great, too! I was very impressed for being a first time customer!!!!!
Jun 23 2011 9:55 AM
Everything I ordered came in a very timely manor and I would order from you again and also recommend you to friends also.
Jun 24 2011 8:37 PM
I recently was stationed in Japan and placed my first order to ship to Japan. I was very impressed with the speed of which I received my order, how easy it was to input the address to your ordering form, and the quality of the packaging, and condition of the order when it arrived. So many places will not ship to FPO, AP - thank you for your continued outstanding service.
Jun 27 2011 5:11 PM
Outstanding is all I can say for lowest prices and no one comes close to getting my shipment here in the amount of time you do. I will never buy from any other nascar site. I have made many purchases from you and will continue to do so. Thank you for your great customer service.
Jun 29 2011 10:01 PM
I love the shirt! I will wear it to work this Friday! I was so happy to get it way before I thought I was going to! Great surprise! I will order again!
Jun 29 2011 4:08 PM
Keep up the great work!
Jun 29 2011 4:10 PM
we order frequently- and when we get an email that something has shipped we have no way of knowing which item it is--- it would be so nice if you would include the order number in that email. also have been disappointed recently when pre-orders were not sent when originally promised. but were delayed not once, but a couple times before finally delivered. I guess I was spoiled cause that never happened to us in the past-- so I am hoping that Racing USA is not changing it's methods, cause that would be a shame- I really don't place orders with any other company, mostly cause your customer service has been so good in the past. thanks for listening.
Jun 29 2011 4:32 PM
Keep up the excellent customer service. So far I have had fast speed shipments of my orders whcih is a rarity. INcluding one that shipped same day as the order. Thank you.
Jun 29 2011 4:48 PM
I WAS VERY HAPPY WITH WHAT I ORDERED AND EVERY ASPECT WAS EXCELLENT.
Jun 29 2011 5:10 PM
I Am So Glad I Found Your Site. Now I Need To Build Alot Of Shelfs To Display My Collection.
Jun 29 2011 5:23 PM
I have never had any issues and will continue to shop here!!
Jun 29 2011 5:25 PM
The size seemed to be a little on the small side compared to other X-Large shirts I have purchased. Also, the graphics seem to be of a poor quality.
Jun 29 2011 5:32 PM
Very happy with the promptness of delivery and one item was a preorder and I received before the date they said it would be ready - very pleased with that..
Jun 29 2011 5:44 PM
thanks alot great job.
Jun 29 2011 5:50 PM
I loved the speedy service.... That's a big plus to me !!!
Jun 29 2011 6:23 PM
i really liked the thank you card that was in the same box as my order.It was a very nice, I have never had that from any merchant before.
Jun 29 2011 6:40 PM
This is now the ONLY place I buy my nascar items! Racing USA is the BEST!!!!
Jun 29 2011 6:47 PM
I received my order in only three days, that's great!
Jun 29 2011 7:06 PM
Original order was not delivered due to post office error. Replacement order came very quickly. Awesome customer service.
Jun 29 2011 7:15 PM
I enjoy ordering from RacingUSA. I ordered this last shipment on a Wed. night around 8oclock and when I went to pick up my mail at the post office on Saturday of that week it was there. Unbelieveable.
Jun 29 2011 7:36 PM
The product was ripped, I contacted customer service via e-mail and was sent a new cover.
Jun 29 2011 7:44 PM
The items I received were as I expected. They were delivered in a timely manner and packaged so that nothing broke or could be broken. It is easy to order on-line and I've always had great service when ordering from Racing USA and this time was no different. Thanks!!
Jun 29 2011 7:50 PM
I'm happy with the products I've found for my husband.
Jun 29 2011 8:12 PM
Your prices are sooo much better than nascar.com. Delivery was faster too. I have a new go to place for all my nascar needs!!
Jun 29 2011 8:57 PM
Spoke to a woman named Heather in customer service and she was very helpful ext 315. Thanks I am ordering another Jacket also just wanted to know if could get for same price as daily special week before. Order # RC00001000363281
Jun 29 2011 9:13 PM
Love the product! Kyle Busch gas grill cover.
Jun 29 2011 9:15 PM
The hat came with some dirt/stain on the bill. I was able to get the stain out myself. Did not want to go through the hassle of paying to return it, wait for a replacement, etc.
Jun 29 2011 9:30 PM
The same excellent effort as always
Jun 3 2011 3:27 PM
The best website out here for quality NASCAR merchandise. thanx for the great job...and keep it up!
Jun 30 2011 1:31 PM
I didn't receive any information on the charge to my credit card for this shipment. I have nbo idea what has been charged to my card.
Jun 30 2011 10:16 PM
GREAT TO WORK WITH!!!!!!
Jun 30 2011 12:18 PM
I GOTWHAT I ORDERED,SOONER THAN I THOUGHT IT WOULD COME. THE ONLY NEGATIVE IS T-SHIRTS DONT SEEM TO COME IN 3XXX . THATS MY SIZE.
Jun 30 2011 12:54 AM
Heather Attaway is wonderful. Great asset to the organization, she is always a pleasure to deal with on any questions or issues.
Jun 30 2011 5:10 AM
I had never used this company before, but I was very pleased with everything that happened, the products all came in great condition, at a great price and I would use this company again with no question.
Jun 30 2011 5:24 PM
really enjoy my jeff gordon merchandise keep up the good work.
Jun 30 2011 6:12 AM
the only thing that I have noticed is that the material shrinks. We got a medium the first time and the shirt shrunk way to much so then we ordered a large and after we washed it, the shirt shrank up to be to short.
Jun 30 2011 6:54 AM
The only thing negative I would have to say was hours of operation make it difficult for East coast patrons so it took a while to get a phone call back.
Jun 30 2011 8:02 AM
Keep up the good work!
Jun 30 2011 8:17 AM
I have been collecting for about 25yrs and I dont think I would go back to utilizing another supplier. Heather is the best, cant say enough good about her. If I was to complain about anything, it would be that some of the products were not of as good quality as others, but with that said, its not RacingUSA's fault about that and the cost is established accordingly, and is always fair. One quick note on how great Heather is...I miss a certian collectible offer and emailed her directly to see if she would let me know if another line of that product came out. She gave me personal attention and emailed me when one came is so I could grab it up. Nascar.com wont do that!! So thank you RacingUSA for Heather.
Jun 30 2011 9:31 AM
I love the merchandise...and especially when I get good sales! Thank you, Karen