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Actual Unedited Feedback (Good and Bad) From Our Clients - May 2011
May 1 2011 6:11 PM
I have never been disappointed with any merchandise or service from racingusa. Great company!!
May 3 2011 1:18 PM
Thank you so much and keep up the good work!
May 3 2011 12:10 PM
May 4 2011 3:26 PM
I love my Kevin harvick Bud car. It is beautiful.
May 5 2011 1:03 PM
I ordered a Kasey Kahne t-shirt that was very thin material, disappointed in the quality of the product for the money spent.
May 5 2011 1:35 PM
Your Organization is fantastic. Thank you for always going the extra mile.
May 5 2011 10:52 AM
have been happy with items ordered
May 5 2011 11:02 AM
quaility of the BBQ cover is very very poor.Thin light just like the cheap stuff you get at Big Lots or a dollar store
May 5 2011 11:02 AM
I ordered through my phone (first time) on a Wed, and Saturday the product arrived. Verry impressed on how quickly it came.
May 5 2011 11:13 AM
Great transaction! Awesome items! Best in the business! Keep up the great work!
May 5 2011 11:35 PM
Diecast car & Tee were great, but jacket was too large. Ordered same size as 2yrs ago, but they have changed company who makes the jacket and sizes run larger than 2 yrs ago.
May 5 2011 11:51 AM
I had purchased the Tony Stewart speaker car as a gift for my brother for his birthday and had it sent directly to him, it didn't work and a replacement was immediatly sent out. He received the second one and it worked with no problems and the defective one was returned. He loves this car. Thank you so much for getiing a new one in the mail immediatly and making the whole transaction hassle free.
May 5 2011 12:38 PM
Please keep up the Excellent Service ! Thanks David
May 5 2011 12:57 PM
this is the first time i have ever ordered from this company
May 5 2011 2:39 PM
fantastic company to buy from. always good prices, fast delivery.
May 5 2011 2:43 PM
Love the site and the quality of the products. Great shipping prices and super-fast shipping, I look forward to checking the site everyday for new items and deals. Plan on shopping from RacingUSA for a long time, thanks for a great place to shop for all my NASCAR needs ! ! !
May 5 2011 4:02 PM
The only thing that would have improved my experience is if I could have tracked where my order was so that I knew when to go pick it up. I have it delivered to a secondary location so that it is easier for the driver to find.
May 5 2011 7:11 PM
i havebeen totally satisfied with everything that i have ordered
May 5 2011 7:28 PM
Love this site. They ship the same day and always have nice quality products with great sales and wonderful deals of the day. I rave about them to everyone. Keep up the good work!
May 5 2011 8:46 PM
Easy to order, fair pricing, quick shipping! GREAT JOB !
May 5 2011 9:36 PM
was disappointed that you were out of coffee cups,
May 6 2011 7:25 AM
Some pre orders have been out for "much" longer than advertised i.e. 29 car Talladega from 2010 still waiting for it ??? I know it's not you fault but an update world be nice for extended pre oreder release dates ...
May 6 2011 9:59 AM
placed two orders with you and both were excellent . the only problem is with your suppliers not having alot of 3x big size t- shirts kyle bush , my driver should be shot for what he has for sale , he might be small but his fans are big spenders.
May 10 2011 3:22 PM
This actually was the first time i have ever ordered anything online and I'm very happy with the service i got from racingusa. I will deffinetly be ordering from racingusa again. Just waiting now for my 3 pre orders.
May 12 2011 1:41 PM
your company is by far the best to purchase any nascar produts and your prices beat the other sites by miles
May 12 2011 1:47 PM
good product fast shipment thanks racing usa
May 12 2011 10:37 AM
No you are always great to work with and I have had no problems at all.
May 12 2011 10:42 AM
I was very pleased with the speed of delivery and the quality of my products. This was my first order and I wouldnt hesitate to order again.
May 12 2011 10:58 PM
just keep me informed of any new nascar trucks that are coming out or get cancelled
May 12 2011 11:20 AM
very nice site
May 12 2011 12:00 PM
excellent service. I would order again.
May 12 2011 12:08 PM
I enjoy orderin thru RACINGusa.com because their prices are always reasonable and I love the quality of merchandice they carry and what I always wanna order is in stock. My fav drivers are: MARK MARTIN, CARL EDWARDS and DANICA PATRICK, and look forward to ordering again in the near future. ty sam!!
May 12 2011 12:09 PM
I loved the price on these earrings. They were the deal of the day and a great price!
May 12 2011 2:27 PM
I would recommend racing USA to my friends. The box was crushed in the mail and items were replaced fast. Customer service was excellent . I will order items in the future . Thanks julie
May 12 2011 4:39 PM
I was very pleased with the product I received. I will recommend this site to others and I will diffinately use it again....
May 12 2011 6:41 PM
Box was crushed when it arrived, but the hat was in good shape. The mailman obviously got tackled while he was carrying the package and landed on top of it.
May 12 2011 7:26 PM
Have ordered quite a few items and have always gotten them very quickly. I wish they had a few more items and maybe a discount more often but overall I am very satisfied with the quick quick receipt of my items.
May 13 2011 7:07 AM
If its not broke don't try to fix it
May 18 2011 10:43 PM
This was my first purchase with you and I was very pleased.
May 18 2011 4:18 PM
I truly wish you had a "gift" item. This would make it easier than having to pay shipment twice - once to my home, then to turn around and wrap and re-send.
May 18 2011 4:21 PM
May 18 2011 4:21 PM
I will come back and order again !!!
May 18 2011 4:55 PM
I really need to buy a 48 & 24 chair in bag. Sure wish you carried them.
May 18 2011 5:17 PM
I received the items ordered sooner than expected. I AM VERY SATISIFED!!!!!
May 18 2011 5:42 PM
It would be nice to have an email, that an order is about to ship, so I can make sure funds are in my bank.
May 18 2011 5:56 PM
need more kyle busch stuff.....and less of dale jr. stuff.....
May 18 2011 5:57 PM
THE BLUE SHIRT IN THE COMBO PACK LOSES A GREAT DEAL OF COLOR IN THE WASH. HAVE WASHED THREE TIMES AND STILL BLEEDS, ALTHOUGH THE COLOR OF SHIRT DOES NOT APPEAR TO BE AFFECTED BY THIS
May 18 2011 7:56 PM
Keep up the great work!!!!!!
May 18 2011 8:51 PM
KYLE BUSCH DIECAST WAS EVEN BETTER THAN I EXPECTED! THANK YOU SO MUCH. MY GRANDSON WILL BE OVER THE MOON OVER IT!
May 18 2011 9:38 PM
Great to deal with,and super fast shipping!
May 19 2011 9:44 AM
Great deals, immediate service, no problem!
May 20 2011 7:42 AM
I am a very dedicated Nascar Fan. My favorite driver is Dale Earnhardt,Jr., so I was really pleased to see that you carried so many 1.64 size cars with his many paint schemes. This is the perfect size for my collection because I do not have the space to display the larger cars. THANK YOU!!!!!!!!!!!!!!!!!!!
May 20 2011 9:43 AM
I have shopped with Racing USA several times. This time, I had to return my shipment, and it was very easy to do. I even got a confirmation e-mail telling me that my shipment was received, and my account was credited in record time. To me, that's just good business and excellent customer service. Kudos to them!
May 21 2011 5:25 PM
fast,dependable, excellent product. I order a t-shirt and hat for my husbands birthday.He is a big Nascar fan.I cant wait for his birthday.
May 22 2011 9:51 PM
anything I have ever order from you all - I have had no troubles with at all. thank you
May 22 2011 9:54 AM
Excellent products at good prices. Pleased.
May 23 2011 9:06 AM
Customer service is outstanding. After filling out one of these surveys !!they called me!! to replace a Diecast I bought from them that had a few paint blemishes. It doesn't get any better than that. Thank You
May 25 2011 11:17 PM
racing usa is the only place other then the track is where i buy my nascar items
May 25 2011 11:25 PM
discovered I had inadvertantly ordered the wrong size so had to return 2 tee shirts
May 25 2011 11:43 PM
I thought the grill cover would be a heavier quality than it was!
May 25 2011 11:43 PM
This is the first idem I ever ordered that was below the quality I expected!
May 25 2011 4:55 PM
My grandson loves your website, especially all the 2011 1/64 race cars when we receive them.
May 25 2011 4:56 PM
love this place. I always shop here.
May 25 2011 4:57 PM
I have nothing but goods things to say about Racing USA. Each order I have made, I never have any problems. I would suggest your company to anyone. Thank you for having a good product.
May 25 2011 4:58 PM
I LOVE racingusa!!! I appreciate the daily deals and frequent e-mails!
May 25 2011 5:08 PM
Great product from a top notch seller, everything received just as stated. Thanks
May 25 2011 5:16 PM
Keep up the great work. Love your products and the prices are great
May 25 2011 5:19 PM
I have two other company and they can;t compare with your company the others are Atthetrack they are real bad know follow thur,Nascar Superstore never have anything in stock what a joke
May 25 2011 5:20 PM
In all my online purchases, you are the fastest shippers!
May 25 2011 5:28 PM
May 25 2011 5:34 PM
I've made many orders and haven't had a problem with any of them.
May 25 2011 5:36 PM
awesome product and price
May 25 2011 5:42 PM
AWESOME NASCAR STORE TO BUY FROM GETS NO BETTER WHEN YOUR THE BEST
May 25 2011 5:52 PM
your stuff is always good- havent ordered much stuff in the recent past-but I always check you guys before I buy anything nascar. Love the daily deals.
May 25 2011 6:16 PM
The perfect service I have come to expect. If Racing USA doesnt have it; I didnt really want it anway!
May 25 2011 6:40 PM
Never had a problem with any order. Racing USA is always the first place that I go for all my Diecast.
May 25 2011 7:11 PM
I would have rated question #2 as excellent except that it took 4 days to receive my order instead of 2 as in the past. You have a great company with great response times and customer service which is rare these days. That's why I buy from you instead of nascar.com.
May 25 2011 7:16 PM
RacingUSA has been a great place to buy my merchandise and die-cast. I've cancelled some die-cast orders in the past for various reasons, and have NEVER received ANY problems in doing so. RacingUSA has never charged me anything in doing so like some other websites. Regardless of the issues on this order, I will continue to be a loyal customer.
May 25 2011 7:37 PM
I bought it one day and got it in the mail the next and was shocked it was so fast but very satisfied!!!!
May 25 2011 7:38 PM
Thank You, Please keep up the excellent work for all of us NASCAR fans.
May 25 2011 8:50 PM
very fast shipping and nice selection of merchandise
May 25 2011 9:31 PM
I received a couple different orders in the last week I had forgot to mark a free Jimmie Johnson hat and called your customer service and was treated very good and the hat was add to my order wish I would have gotten the person name.
May 26 2011 10:03 PM
I was very thrilled that items were delivered fast!
May 26 2011 10:53 PM
Love the t-shirt. Also, info regarding the sizing of the item made it possible to select the proper size.
May 26 2011 3:32 AM
I received my order quickly and love what I ordered!
May 26 2011 5:25 PM
Love this company.
May 26 2011 5:50 AM
Thank You for the quick service. I had a chance to wear the hat and tee shirt and root for Kyle Busch when he raced for the $1,000,000. He didn't win but he did place second.
May 26 2011 6:24 AM
I've been telling other nascar fans that I know that this is the ONLY place to purchase!! Best Ever!!
May 26 2011 7:03 AM
I have never had a problem with Racing USA. Ten times better than the NASCAR store.
May 26 2011 7:14 AM
This recent shipment was of replacement products from an exchange. Your customer service is excellent - we were less than thrilled with our original purchase and in response to our feedback Heather reached out to us to offer/suggest we return or exchange. A company that both reads and responds to requested feedback is worth sticking with for future purchases.
May 26 2011 7:20 PM
Like the markdown on items.
May 26 2011 7:39 AM
keep up the great work you do!!
May 26 2011 7:47 AM
I have always found you to be prompt on orders and fair on price and quality
May 26 2011 8:27 AM
Shipment was so quick I ordered again. I'll keep buying with service like this.
May 26 2011 8:41 AM
keep up the good work!!!!
May 26 2011 9:13 AM
I chose your company based on the products available and your pricing. I was hoping for reliable, safe service, but one never really knows what to expect the first time one deals with a new company, right? Well, I could not be more pleased. The online ordering process was easy as pie, and the two items I ordered arrived within two days -- much faster than I expected, Equally important, it was obvious the items I chose were well packed to protect them in shipping. I couldn't ask for more. There's no question in my mind that RacingUSA will be my first choice for NASCAR diecast products. Thank you very much.
May 27 2011 10:46 AM
It would be GREAT to consistently have free shipping!! Thanks..
May 27 2011 5:20 AM
Racing USA has the best customer service of any store,anywhere.They go out of their way to satisfy the buyer,often when they really don't have to do so.Heather saw to it that I still received a free hat on my order,even though I had forgotten to specify for it at the time of my order.Thanks much! Heather,You Da Woman!
May 27 2011 9:10 AM
racing usa always has what i am looking for a good price
May 28 2011 6:00 PM
As always, your services for us Nascar fans is over the top
May 29 2011 7:51 PM
I purchased the Mark Martin shirt as a gift. I had given it to the person today 5/29/11 and he was impressesd with it along with the quality.
May 31 2011 10:22 PM
Experience in buying has been overall great, haven't had ANY problems so far. I would assume to say also that I don't expect to have any problems either.