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Actual Unedited Feedback (Good and Bad) From Our Clients - May 2010
May 2 2010 4:03 AM
This shipment was to replace a previous order. The earlier order was for a set of 2 glasses, which were ruined when I put them in my dishwasher. I was not very happy about this considering that the description on the web site said that they were top rack dishwasher safe. However, upon calling customer service, the glasses were replaced with no charge to me, and were on my doorstep within two days of calling customer service. I don't think any other retailer would have provided such outstanding dedication to its customer. I will most definitely return to Racing USA for future purchases and happily recommend it to anyone I know.
May 5 2010 10:02 PM
In my opinion. RacingUSA is the best of all sites for pre-order diecast purchases.
May 5 2010 10:11 PM
I wouldn't purchase Nascar items from anywhere but Racing USA. RacingUSA is # 1 with me...
May 5 2010 10:13 PM
I like that when you order from racing-usa you get what you order at it very best quality.Will be ordering from here often.Thank you so much.
May 5 2010 10:45 PM
RacingUSA is the only site I shop for NASCAR gear. I'm using them for mid-season awards for my NASCAR fantasy pool, and look forward to seeing what items my players pick. Thanks for all of the great items I've gotten from you in the past. We'll definitely be doing business in the future.
May 5 2010 10:47 PM
It was the first time I had purchased from you and was blown away how fast it was shipped. A+++
May 5 2010 11:07 PM
Have never had any issues from Racing USA. I have ordered many many times. I have even won a 500 contest about 2 years ago. Unless you go out of business you will always get my orders!!!!
May 5 2010 7:08 PM
The shirt was just like it was pictured, the only thing is this youth small (6-8) seems to be smaller than usual. I probably should have ordered the next size up since this will not fit very long.
May 5 2010 7:13 PM
I have never had a problem, ever!
May 5 2010 7:17 PM
Absolutely amazed with the promptness and hassle free experience of ordering/receiving a Danica tshirt.
May 5 2010 7:24 PM
VERY QUICK DELIEVERY & variety. thanks ED
May 5 2010 7:36 PM
Racing USA is a great nascar store on line
May 5 2010 8:06 PM
All products met or exceeded my expectations.
May 5 2010 8:07 PM
A great company all around. Merchandise and service top-notch.
May 5 2010 8:08 PM
One of the five items I ordered was not delivered (nor was I charged for it). I was told that, although the website allowed me to order the item and pay for it, they didn't have any, wouldn't be getting any more in, tough luck, etc., in so many words. This is significantly below average compared to other online retail.
May 5 2010 8:15 PM
Always a pleasure to order from RacingUSA, never disappointed and even tho I made a small error in the name of the town you were shipping to when I called I was greeted with pleasantness and professionalism.
May 5 2010 8:26 PM
Always happy with RacingUSA items.
May 5 2010 8:31 PM
I will definitely from you guys again. Everything with this was GREAT!
May 5 2010 8:32 PM
Ordered many things from racing USA and have never been disappointed.
May 5 2010 9:07 PM
THE ONLY PLACE I BUY TONY STEWART DIE CAST AND SHIRTS YOU ARE AWESOME KEEP UP THE GREAT WORK LOOK FORWARD TO BUYING MORE MERCHANDISE SOON (TONY STEWART)
May 5 2010 9:24 PM
this the best place I have ever ordered from on the internet, real fast,good merchandise I have no problems.
May 5 2010 9:28 PM
I LIKE YOU GUYS YOU CAN GET MERCHANDISE THAT YOU CANT GET ANYWHERE ELSE!
May 6 2010 1:04 AM
Great place for a nascar fan to shop.
May 6 2010 1:12 PM
Will use again !
May 6 2010 1:45 PM
Excellent products at a great price - what more could you ask for?
May 6 2010 10:48 PM
i have ordered many times through racingusa.com. orders are always promt and quick, never once had a problem with any order, even one time when i wanted to switch something i ordered they took care of it for me quickly and without any problem. overall fantastic website!!!!!!!!!
May 6 2010 12:21 PM
I got my Kevin Harvick tee shirt, that I had searched for all over the web. The shirt I bought was bought at a savings of 16 dollars over other sites. Also, I couldn't find my size at any other site. My order came in a 2 days, which was awesome time for a shipment to arrive. Thanks so much.
May 6 2010 12:32 AM
Cool Stuff. I love my little cars.
May 6 2010 12:57 AM
YOU GUYS ARE GREAT, NO NEED TO SAY ANYMORE
May 6 2010 2:03 AM
Excellent service at fair prices!! Recommend to all customers for Racing gear! Ron A.
May 6 2010 2:19 PM
over all a great job !!!!!!
May 6 2010 2:23 AM
Love the selection,Very reasonable prices and glad you can find a company thats sells items for the big and tall,Will buy from again,Thanks RacingUSA
May 6 2010 3:42 AM
I've done business with you before and as always I am very happy with the product. The only problem and it is minor, is the car cover that came in the box. It doesn't fit the car.
May 6 2010 3:43 AM
Will be getting more of my business!!
May 6 2010 3:58 AM
Wish I did not have to put billing information when ordering - wish you could hold credit card info - you are great! I wear 3x - you got stuff for me. a++++ to all of you! Sincerely, Richard
May 6 2010 5:44 AM
Caroline is fantastic to work with! She has assisted me with several issues and I could not ask for better c/s. I was a retail banker for 30 years, so I know how lucky you are to have her as an employee... Thank you for everything
May 6 2010 8:51 PM
I was so surprised (and pleased!) with how quickly my order was delivered
May 7 2010 11:15 PM
I had trouble getting the answers to take, but want you to know that you are very timely with delivery with reasonably priced shipping. Thank you
May 7 2010 2:48 AM
I ordered over the internet,but iam very impressed about the service>i never thought the order would arrive so quickly.Thank you,you made my son who is a Jimmy johnson fanatic a very happy boy
May 10 2010 11:34 AM
Great deals and fasrt shipping. I will buy again !!!!!!!!
May 11 2010 6:20 AM
you need to add more tony14 merchandise for woman.And,more truck merchandise.I have an avalance,and,its hard to find interior merchandise.But,i am very happy with the merchandise i did buy.My favorite was th 14 jacket for women.The price was the bomb.
May 12 2010 11:35 PM
Everything went well.
May 12 2010 2:13 PM
any questuins or help i've needed, they are excellent on the phone
May 12 2010 6:11 PM
Great job! Always very fast service!
May 12 2010 6:15 PM
keep up the great service,and fast shipping..Thanks
May 12 2010 6:20 PM
I placed this order for my father-in-law. He was very pleased with the car's quality and price.
May 12 2010 6:23 PM
1st order. Very pleased. Will order again.
May 12 2010 6:23 PM
Always a pleasure doing business with RacingUSA.
May 12 2010 6:42 PM
THE ONLY PLACE I BUY MY TONY STEWART ITEMS
May 12 2010 6:45 PM
Always have been pleased with my purchases! Keep up the GREAT WORK!
May 12 2010 7:33 PM
Will buy again from this comp.. Everything with this comp. was Excellent, no problems at all.
May 12 2010 7:37 PM
Great site, 5 star quality.
May 12 2010 7:38 PM
Absolutely love dealing with Racing USA, any questions I have had in the past, any changes on an order, cancellation, credit card problem, whatever the case may be, they are just so willing to work with the customer. I do not hesitate to contact whatever issue I might have - and not that there are a lot of problems with merchandise - usually with my memory - I can't seem to remember what I ordered! I can't remember her name right now, but the girl that I always end up working with is the same one most of the time, and is always so nice and eager to please, just a pleasure to work with.
May 12 2010 8:54 PM
Keep those elite 1/24 diecast cars coming! Any chance of seeing some elite cot's?
May 12 2010 9:36 PM
I have been ordering nascar merchandise for many years from Racing Usa. Never had any issues. Prompt services and I especially like the way they handle pre-order merchandise.
May 12 2010 9:44 PM
I'm new to your business, but so far I have enjoyed the experience and am very pleased with the product.
May 12 2010 9:51 PM
great service so far
May 13 2010 12:09 AM
Very fast shipping,and I had areturn that was handled very good. No problems at all.
May 13 2010 12:31 PM
Great to deal with and will continue to order from RacingUSA.
May 13 2010 2:27 AM
Quality products at a great price. I had looked for these official products at other websites but didn't find them until I checked RacingUSA. Next time I'll check RacingUSA first!
May 13 2010 4:24 AM
Carolines the best!!!
May 13 2010 7:28 PM
Love shopping at racingusa.com =) We will continue to purchase our favorite driver's diecast through racingusa!
May 14 2010 10:09 PM
The delivery is the fastest service of any mail order company. The quality was excellent with colors that almost came to life, truly amazing.
May 14 2010 2:55 AM
I only wish you carried more of the camping world truck series , like Hornaday.
May 14 2010 3:46 AM
I have always been pleased with the services provided although I would prefer shipping choices as I have had packages lost by the USPS.
May 15 2010 3:38 PM
the shirt was a gift for my mom, she loved it!! she is a big kevin harvick fan, so she was a very happy mom. thanks for that!!
May 17 2010 12:09 PM
This service was great and fast! Nice job and keep up the good work!
May 18 2010 2:11 AM
Caroline is "RACING USA" because she fields all incoming customer service inquiries. She or her recording always answers within 1-3 rings. If she has to research something, she always calls back in a rapid manner. While you are on the phone with her, it is just you and her, even though those other phones must be coming in. You and I are lucky to have someone like her because she is one of the big reasons Racing USA is the best and why I deal with you. She earns every cent and is worth more than that. I feel very comfortable with her, not rushed, and she really cares about our petty as well as important needs. Thank you for having her as part of your outstanding team.
May 19 2010 10:24 PM
YES, I RECIEVED PART OF MY SHIPMENT, THE REST WAS ON BACK ORDER,,,
May 19 2010 10:28 PM
shipping cost were reasonable.
May 19 2010 10:44 PM
the item was all and more than what i expected.love dealing witht them
May 19 2010 11:03 PM
ALL the products and service have been excellent from RACINGUSA!! I've passed this on to all my Nascar friends and fans!!
May 19 2010 11:16 PM
RACING USA IS A GREAT PLACE TO GET YOUR NASCAR GEAR. PRICES ARE SO MUCH BETTER THAN NASCAR.COM AND SEVERAL OTHER SITES.
May 19 2010 11:29 PM
I order from this vendor because of the easy in navigating the website, the quick service, and reasonable pricing.
May 19 2010 11:51 PM
Excellent Seller Very Fast Shipper THANKS!!!
May 19 2010 5:36 PM
Will continue shopping with you
May 19 2010 5:44 PM
The turn around time from when you place an order to receiving it is great. It is amost quicker than trying to go to a mall and finding it. My Grandson loves the cars.
May 19 2010 5:50 PM
I always have a great experience dealing with your company.
May 19 2010 5:59 PM
you guys are awesome
May 19 2010 6:13 PM
We had address issues nad your customer service kept us in the loop as to where our order was and how quickly it could be shipped to an alternate address. The turn around time was amazingly fast! Thank you
May 19 2010 6:20 PM
Package arrive sooner than I thought it would. I ordered a product that was a pre-order and not actually in stock at that the time and the arrival was before the date stated. Great Job!
May 19 2010 6:21 PM
I have purchase products from racing usa between shipping and dependability you are excellent. The other guys nascar.com are not the same. Thanks.
May 19 2010 6:34 PM
I was really impressed w/ the overall product and the shipment. I will be ordering more from your company. Keep up the Dale jr stuff
May 19 2010 7:47 PM
Super job Guy's...
May 19 2010 8:36 PM
Everything was good with the product and really liked the 20% gift card for another purchase.
May 19 2010 8:36 PM
I ordered two items so that I could qualify for a free hat. When one of the items was no longer available, I received a call from Customer Service informing me about that product. I was also assured that even though the remaining product didn't qualify me to receive the hat, it would be included in my order since the unavailability of the one product wasn't my fault.
May 19 2010 8:56 PM
keep up the good work
May 19 2010 9:00 PM
You carry everything a nascar fan could want and at reasonable prices.
May 19 2010 9:10 PM
JOB WELL DONE !!!!!!
May 19 2010 9:26 PM
The sweat shirt jacket is great. Fit well and is very warm. Will feel great on those cool evenings. Well worth the money, but anything with something to do with Tony Stewart is worth the money. Love that man. Thanks, Beverly
May 19 2010 9:35 PM
fastest time I have ever received a shipment from anybody and the best thing is that my order was all CORRECT..........................
May 19 2010 9:51 PM
I wish you were a little more specific on the sizes, eg: Chest, waist or numbered sizes instead of small medium large.
May 20 2010 1:22 AM
Cooler cover makes a unique gift for a racing fan !
May 20 2010 11:01 PM
I love ordering my Nascar items from Racing USA. Satisfaction is always top notch. I will continue to order from Racing USA instead of Nascar.com. Thank you again for another awesome order.
May 20 2010 12:48 PM
I have been completely satisfied with every shopping experience I have had with your company
May 20 2010 2:10 AM
Need to broaden availability of drivers
May 20 2010 2:18 AM
everything was just great Thanks
May 20 2010 2:56 AM
i love my pink camo dale jr shirt ive never seen one before ! :) thank you
May 20 2010 3:08 AM
I have purchased several diecast cars and hats from RacingUSA and have never been disappointed. The orders have always arrived promptly and have been of good quality. I will continue to buy from RacingUSA in the future.
May 20 2010 4:05 PM
whenever i contact them, they are always helpful
May 20 2010 5:50 PM
i loved the TONY STUART car. thank you
May 21 2010 12:34 AM
you all will always be the best in getting nascar items. love all your hard work
May 21 2010 6:55 PM
EXCELLENT PRODUCTS, PRICING & SERVICE !!!!!!!
May 26 2010 10:00 PM
As this purchase was shipped to my son-in-law as a gift, I was only the purchaser. However, I was particularily impressed with the card that accompanied the jacket I purchased for him, which acknowledged that I had purchased it for him. It was kind of you to do that, as I intended it as a surprise. Thank you.
May 26 2010 10:06 PM
great job - keep it up !!!!
May 26 2010 10:14 PM
really like not being charged until shipment.
May 26 2010 10:20 PM
Great price, SUPER FAST ship, thanks to USPS priority mail also! Here the day RACING USA said it would be! Will DEFINATELY do business with again! Thanks for the great item and great service!
May 26 2010 10:26 PM
LOVE YOUR MERCHANDISE GREAT QUALITY JUST PLAIN O AWSOME STUFF THANK YOU JEFF
May 26 2010 10:59 PM
I just LOVE your store!
May 26 2010 11:24 PM
From all the dealings I've had with Racing USA, I can surely say you guys are the BEST in all catigories!And Caroline is, with out a doubt, a major asset to your corporation!
May 26 2010 11:53 PM
I really appreciate the RacingUSA business model, with the personalized communications between customer and retailer. It makes me feel appreciated, and that means a lot in this day and age. Thanks.
May 26 2010 11:54 PM
I am very pleased with the shirt I bought. I received it very quickly. This is my first time dealing with Racing USA so it is difficult for me to answer some of the above questions.
May 26 2010 11:58 PM
AWESOME!, keep the good deals coming.
May 26 2010 7:40 PM
I've been satisfied with my orders.
May 26 2010 7:42 PM
have order many times for myself, gifts, etc and have never ever been displeased thank you
May 26 2010 7:44 PM
Great Company to deal with !! Alway's top notch merchandise !! Racing USA REALLY Cares about there customers :)
May 26 2010 7:44 PM
The best site on the web and only site I use to order NASCAR diecasts race cars, or any nascar items.
May 26 2010 7:54 PM
Keep up yhe good work
May 26 2010 8:04 PM
I am so impressed with the Racing USA Customer Service representatives. KUDOS to you! I love dealing with Racing USA, it's very professional, the people are helpful, friendly, and the products I have purchased are always good quality items. I have always been completely satisfied with this company. Thank you so much! Keep up the good work!
May 26 2010 8:19 PM
Excellent Company to deal with and I will order from you again.
May 26 2010 8:55 PM
Super Fast shipping! Said I would get in in 3-5 day's, I got it in 2!!!! Only thing, I think it needs is more Denny Hamlin items!
May 26 2010 8:56 PM
Keep up the good work, and if you are ever hiring please let me know. Thanks for everything.
May 26 2010 9:46 PM
i would receive shipments via UPS insteadof US mail
May 26 2010 9:49 PM
Would've like to have seen a heavier material in the shirt. Would'nt have bought if I had known it was so light weight. Will know better next time.
May 26 2010 9:52 PM
Keep up the good service!!
May 26 2010 9:59 PM
Great People and a wondeful selection of NASCAR items. I prefer to buy from RACING USA, they are where I always look first. Never have I been dissappointed.
May 27 2010 1:24 PM
I loved how fast I recieved the product I ordered and loved the quality!!!
May 27 2010 1:29 AM
Cool products, I work at Home Depot and get a lot of comments on #20 gear I get from you.
May 27 2010 1:31 AM
Keep up the good Work!!
May 27 2010 1:34 AM
Would never deal with anyone else. Great help on the phone even when I make mistakes. thanks again. Can't wait for all my pre-orders to arrive.
May 27 2010 1:38 AM
great in everything. keep up the great works.
May 27 2010 11:02 PM
I need to win shopping spree for my Daughters Birthday! Thank you!
May 27 2010 12:13 AM
YOU HAVE EXCELLENT SERVICE,YOUR EMPLOYEES ARE BEYOND FANTASTIC I HAVE NEVER HAD BETTER SERVICE OR MORE COURTEOUS HELP AND YOUR STAFF IS SO FRIENDLY AND ACCESSIBLE, THANKYOU SO MUCH YOU HAVE EARNED AN EXTREMELY GRATEFUL CUSTOMER FOR LIFE,
May 27 2010 12:15 AM
the hooded sweatshirt i ordered exceeded my expectation i really like it
May 27 2010 12:32 PM
I have ordered from RacingUSA many many times and have never once been disappointed in the product, shipping costs or speed of delivery.
May 27 2010 12:43 PM
everytime I order from RacingUSA I get what I ordered at a very reasonable price.
May 27 2010 12:47 AM
Like to order from your company. Very good products. Fastest shipping I get from anywhere, usually 3rd day delivery. Great. Have recommended your co. to others. Thanks.
May 27 2010 2:52 PM
Everything was fine, except my husband snatched the Danika hat I bought for myself, go figure. ;o)
May 27 2010 4:48 PM
i recommend buying their product very highly. They are dependable and quick to comply.
May 27 2010 4:58 PM
great service and product.
May 27 2010 9:06 PM
Very impressed how fast i received my package.
May 28 2010 12:28 AM
great to order from!!
May 28 2010 5:15 PM
It sure took a long time getting this car but it was worth it. I am glad you still had my order to send me the car. My son really loves the car. Thank you.
May 28 2010 6:52 AM
I really enjoy the way you promote your company and look forward to my purchases.
May 29 2010 1:40 AM
quite happy!! will buy more products in the future
May 3 2010 4:33 PM
Absolutely love your products and your deals of the day. Look forward to them.
May 31 2010 12:09 AM
I am pleased with all of my orders. Thank you