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Actual Unedited Feedback (Good and Bad) From Our Clients - March 2012
Mar 1 2012 1:09 PM
I'll be back.
Mar 1 2012 10:20 AM
my mom is a Kevin Harvick fan big time.. she loved her tote, earrings. and charm bracelet.. i have never seen these items any where else.. these were a birthday gift.. she was a very happy camper.. thank you for that =-)
Mar 1 2012 10:58 PM
This is the best site I have found to order nascar die-cast and other nascar items. It is way better than nascar.com
Mar 1 2012 11:53 AM
I ordered a jacket and shirt. Received it in three days. I guess you cant't beat that.
Mar 1 2012 3:12 PM
KEEP UP THE GOOD WORK!
Mar 1 2012 5:00 PM
U Guy's Rock...
Mar 1 2012 6:19 PM
I received two items.The Dale Jr.piece was excellent,however the Todd Bodine was a little disappointing It was lacking in quality,also this week I noticed the Todd Bodine piece was discounted again at a better price than what I paid,I learned a lesson,I will not purchase an inferior product again.
Mar 1 2012 6:22 AM
as long as you guys have what i want i dont even think of buying any where else great job guys
Mar 1 2012 6:35 PM
not sure on alot of these cause i didn;t have to return anything i n order to see how you'd handle it or anything like that but i assume it's all good
Mar 1 2012 7:54 AM
love this website! awesome
Mar 1 2012 9:29 AM
I love this store it's awesome I've ordered over $500 from here, just waiting on the shopping spree!!
Mar 1 2012 9:42 AM
Prompt response and very helpful.
Mar 1 2012 9:55 PM
This is the first time I ordered from RacingUSA and everything went fine. The quality of the products was great and I received exactly what was ordered
Mar 2 2012 11:09 AM
Have been a customer for years. Love this place.
Mar 2 2012 2:05 AM
My merchandise far exceeded what I thought I was getting.
Mar 2 2012 2:43 PM
I would like to see you offer Driver Signed cars. several Drivers have their own sites that offer their cars with their signatures on the windshield but there are most that don't. Would this be possible? I am a Jeff Gordon Fan since he began driving, been to lots of races but was never able to get a signature. Would love to actually meet him to get a signature but not lucky enough. Thanks!
Mar 2 2012 6:49 PM
great job, thanks
Mar 3 2012 12:05 PM
When there was an issue with my form of payment, I was promptly informed of the situation. The person i dealt with was very helpful and my order was placed the next day. It was great to deal with a company that was so customer friendly and the quality of the merchandise was top notch. I would not hesitate to use Racing USA again.
Mar 3 2012 5:01 PM
I have never had any issues ordering from Racing USA. I order all of my NASCAR stuff from them. They are an excellent place to get anything you need.
Mar 3 2012 7:15 AM
Have bought several die cast cars plus the shirts . I am very proud of the quality of my collection. I only buy from RACING USA.
Mar 3 2012 7:49 AM
other orders have been received to my expectations. this last order i received was not so, as the package was all bent up and the metal license plate was also bent. now this was a gift to my wife, who said its ok i'll still put it on her truck. this does not sent well with me.
Mar 3 2012 9:33 PM
I received my order promptly, however one item had slight damage. I contacted customer service by e-mail. I received a quick response and was sent a replacement the next day with a return label to send the original back. I was very impressed with the way that was handled. I have made quite a few purchases in the past and will continue to be a customer. Thanks again.
Mar 4 2012 12:58 PM
CANT WAIT TO ORDER MORE IN THE FUTURE
Mar 5 2012 6:57 PM
This made two years in a row that I received my Kasey Kahne preorder hat the day before the Daytona 500. Great timing.
Mar 6 2012 2:49 PM
My husband's birthday present arrived within 2 days without requesting pricey overnight shipping and, more importantly, ON his birthday. Thanks
Mar 7 2012 10:03 PM
I love you guys! I always get my orders faster than I expect them.
Mar 7 2012 10:05 PM
Loved the shirt and hat I purchased. Good quality at fair price. Shocked at how fast I received it.
Mar 7 2012 10:15 PM
Looking foward to doing more business in the future
Mar 7 2012 10:21 PM
I really liked that I ordered on one day, and got all my stuff within 2 days. I was only disappointed that the delivery guy left it at the front door, without knocking to see if anyone was home. Some of these items seem harder to replace, than others, and God forbid if I was to loose something because of the delivery guy.
Mar 7 2012 10:55 PM
Need to give repeat customers deals every week say..on a car of the week maybe?
Mar 7 2012 11:36 PM
Mar 7 2012 11:38 PM
Racing USA Rocks!!!
Mar 7 2012 11:56 PM
It was missing a few things but it is supposed to be on the way.
Mar 7 2012 5:27 PM
Mar 7 2012 5:30 PM
Always love ordering from you guys. And we receive the items in a couple of days.
Mar 7 2012 5:31 PM
Keep up the good work Thank you
Mar 7 2012 5:31 PM
Good prices and speedy delivery. Will shop at racingusa.com again.
Mar 7 2012 5:32 PM
Best site I have found for all of my 5 car needs!!
Mar 7 2012 5:33 PM
I enjoy getting a good sale price on the items that I am interested in.
Mar 7 2012 5:34 PM
we have ordered a lot of things and have never had a problem. When looking for racing merchandise this is the first place we come.
Mar 7 2012 5:36 PM
I ordered 3 shirts on the same day all from different companies mine from you arrived in 2 days, my husbands in 4 days and sadly my son's took over a week and he was not able to wear it to the phnx race and was very disappointed. I will be ordering from your company for all 3 in the future
Mar 7 2012 5:37 PM
great customer service-Heather! One thing-When an item is shipped out could you please what the order consists of? If not then at least the order #. Thank you
Mar 7 2012 5:39 PM
I had an excellent experience, especially since I ordered one of the hats in the wrong Danica Patrick number. I wanted one in number 7 (Nationwide) and accidently ordered a second one in #7 but different style. I e-mailed after I realized that to have them switch the Go-Daddy hat to a # 10 and received an e-mail that Heather Attaway was able to make the switch. It made my day. I received both hats and love them both. Great job Heather. I greatly appreciate the speedy and friendly customer service. And have already been asked about my hat and told the person where I got it! Thanks again Heather and RacingUSA.com.
Mar 7 2012 5:56 PM
Everything I have purchased so far has been what I ordered and delivered quickly in good condition. Thanks
Mar 7 2012 6:01 PM
I had preordered a diecast car last fall, and then didn't need it when it arrived. The customer service person was very helpful and fair about taking the car back as it would have been a gift. I really appreciated the cooperation, and will continue to be a customer. My son is a huge Jimmy Johnson fan, so there's always something for birthdays and Christmas gifts.
Mar 7 2012 6:37 PM
Excellent , fast service ....will absolutely order form Racing USA again. Have already told my friends of the web site and service
Mar 7 2012 6:41 PM
great service, have ordered a few times and your store is great. I look forward to ordering in the future.
Mar 7 2012 7:04 PM
I love my new Tony Stewart tee-shirt. The colors on it are bright and vivid. It is awsome!! Thanks!!! Dana Orton
Mar 7 2012 7:36 PM
I have ordered from Racing USA numerous times and NEVER had a problem. Keep doin it like your doin it !
Mar 7 2012 7:48 PM
I am a happy camper. Keep the good deal coming.
Mar 7 2012 7:51 PM
I ordered two hats. One of them was perfect and exceeded my expectations. The design on the bill of the other hat was crooked and needed to be exchanged for another one. I am currently waiting to receive my exchange.
Mar 7 2012 7:51 PM
I really appreciated the phone call I received to clarify what the problem was with the hat. The lady on the phone seemed genuinely concerned with my satisfaction of my order exchange.
Mar 7 2012 8:18 PM
I defently will be shopping with you guys again and have told my friends that asked where I got my gear at all about u guys. I also have found u have some stuff others don't have and are also found your prices to be better. Very very happy all around with everything.
Mar 7 2012 8:20 PM
Emails sent notified us when order was received and shipped. Order was processed and shipped very promptly. It was a complete pleasure to do business with Racing USA
Mar 7 2012 8:36 PM
I've been shopping for all my Nascar needs from Racing USA, and I have not yet experienced any dissatisfaction so far, which means I'll be coming back to all you good people of Racing USA.....!
Mar 7 2012 9:30 PM
Out of all the years I have been buying on the internet. I have never recieve any thing as fast as I recieve my DieCast from you keep up the good work. Think you.
Mar 7 2012 9:53 PM
The material didn't give like the last one I bought..although it was pretty. I sent it back for a different one.
Mar 7 2012 9:53 PM
Just wish you could get more variety in w3omen's..I will continue to purchase items..thank you!
Mar 8 2012 1:33 PM
I was suprised how fast it arrived
Mar 8 2012 11:04 AM
size seemed small
Mar 8 2012 12:20 AM
I was surprised at the speeed in which I received this order.
Mar 8 2012 12:45 AM
I feel like you guys take care of and really care about your customers. And that is real nice in this day and age. Keep up the good work.
Mar 8 2012 12:46 PM
I'll order from RacingUSA again if l need anything else
Mar 8 2012 2:30 AM
Always have great service and quality. A ONE operation
Mar 8 2012 6:22 PM
Mar 8 2012 6:37 PM
items to small but enchange them and quite pleased
Mar 8 2012 7:16 AM
I have looked at other sites & always come back to yours as you have the best prices & best variety of products to choose from.
Mar 8 2012 7:43 PM
Love this store
Mar 8 2012 8:40 AM
I really like the email alerts when you receive new merchandise for my favorite driver. I get what I want and in my size!
Mar 8 2012 8:58 AM
I have ordered several things from RacingUSA and have been very satisfied with the service, product, etc. The website is great too! Keep up the excellent work!
Mar 8 2012 9:21 AM
RacingUSA is the ONLY place I buy my NASCAR merchandise. Because of their reliability and prices, there's really no need to look anywhere else...
Mar 9 2012 10:25 PM
Comment: For some reason, I was under the impression Racing USA was based out of North Carolina or another state..other than Alabama. I can say I am truly proud of a company calibor as RacingUSA and its representation in Alabama. I have always been overly satisfied with the merchandise as well as the customer service. Keep up the great work..
Mar 9 2012 8:19 AM
Love the way I was treated from day one , your professionalism and how quick I received my merchandise. The quality is 100% satisfactory and I will keep buying from you in the future since I am a a fan on Kyle Busch and an M&M collector for many years. By the way I am looking for a charm of the M&M car for my silver charm bracelet, can you help me with this? Thank you in advance for all your help! Mercy Reese
Mar 11 2012 5:41 PM
The shirts I ordered were great. Perfect fit. Your shipping was extremely fast. I will order from you again.
Mar 14 2012 10:46 PM
Thanks for your services.
Mar 14 2012 4:37 PM
I think I want to marry the Lady that helped me with my order if she can cook and owns her own car with a good warranty.
Mar 14 2012 4:39 PM
GOT HERE FAST AND WAS ON SALE GREAT
Mar 14 2012 4:39 PM
Great site, great sale will order form them again
Mar 14 2012 4:50 PM
The size was small but it fit like a large I can't wear it!
Mar 14 2012 4:53 PM
Heather Attaway is an AWESOME CSR! I have always been pleased with the service of your company. Ease of returns (which isn't often necessary) and prompness of response to any question or concern I may have.
Mar 14 2012 4:57 PM
THIS WAS MY FIRST ORDER IVE PLACED WITH YOU GUYS,MY COUSIN RECOMMENDED ME TO YOUR PAGE. AND THE SERVICE WAS GREAT! FAST DELIVERY AND REASONABLE PRICE. I WILL DEFINITELY BE A RETURNING CUSTOMER!
Mar 14 2012 4:57 PM
KEEP DOING WHAT YOU'RE DOING!
Mar 14 2012 5:08 PM
the clothing is amazing! pics on line vs the merchandise over exceeded my expectations!
Mar 14 2012 5:14 PM
Very quick delivery, accurate description of merchandise. Racing USA is the first place I go to for my racing gear.
Mar 14 2012 5:22 PM
will order from you again, good selection, fair prices
Mar 14 2012 5:39 PM
very happy with this order
Mar 14 2012 6:04 PM
The box my order was in was damp and crushed, however the merchandise was unharmed.
Mar 14 2012 6:07 PM
I ordered the Kyle Busch 2011 Kentucky Speedway Raced Version car on a Sunday evening and had it in hand by the following Wednesday. By comparison, I won an e-bay auction the day before ording from RacingUSA and the seller of that car didn't ship it out until the following Saturday. The super fast shipping on instock diecasts by RacingUSA cannot beat.
Mar 14 2012 6:46 PM
there was a problem with my credit card...which was my fault. Thankfully Heather called to clear up the issue and was able to send the order out. Thank you so much!
Mar 14 2012 6:52 PM
Love Racing USA!!
Mar 14 2012 8:16 PM
The product ordered was for an individual in a nursing home. I found out he liked Jeff Gordon. So I ordered the flag and a hat for him. The flag was attached to his powered chair and he proudly fly's the flag and wears the hat all the time. He may even sleep with, I'm not sure and haven't asked. I may take a picture of him and send it to Jeff Gordon, if I could get an address to which to send it. Thanks for your expeditious handling of the order.
Mar 14 2012 8:35 PM
You are the racing firms I deal with for getting things to me in Alaska fast and priced fair. Thank you for your good service.
Mar 14 2012 9:12 PM
Good job, never a problem when ordering fom you.
Mar 14 2012 9:22 PM
VERY VERY HAPPY! I will deal wiyh you again.
Mar 14 2012 9:25 PM
I was impressed with the product and speed of delivery. I will definately order again.
Mar 14 2012 9:30 PM
Thanks for your prompt shipment. Both shirts are great..good quality.
Mar 14 2012 9:39 PM
Great doing business with you!
Mar 14 2012 9:40 PM
Very impressed with everything and will always order from racing USA.
Mar 15 2012 10:27 PM
Mar 15 2012 10:47 AM
Great service as always.
Mar 15 2012 12:18 PM
I placed the order and then realized the free shipping was no longer. I emailed you guys to cancel the order as I wanted free shipping. You guys honored it since I wasn't that much over the free shipping deadline vs going elsewhere. Kudos. I love the shirt and the koozi is on the way.
Mar 15 2012 3:02 PM
Ive been buying from your company for many years and have had no issues or complaints. Keep up the good work
Mar 15 2012 7:33 AM
RacingUSA is my First and Favorite place for nascar collectibles.
Mar 15 2012 9:21 AM
got what I needed!! thanks to RacingUSA!!
Mar 15 2012 9:45 AM
As much as I have orded over the years, I have been expecting to get the free $250.00 shopping spree letter. Put my name at the top of the list.
Mar 16 2012 2:04 AM
i said before and i will say it again , u girls and guys are FAST ,FAST !!!!!!! i try to buy from u before any body else , JUST KEEP UP THE EXCELLENT WORK . U GUYS ROCK !!!!!! THANK YOU ALL
Mar 16 2012 6:01 AM
Pleasure To Do Online Shopping With !!! Very Trust worthy !!!
Mar 16 2012 9:27 PM
I knew I was cutting time close to receive my shirts in time for Las Vegas NASCAR, but shirts arrived earlier than expected. I was thrilled! Thank You!
Mar 16 2012 9:48 AM
I HAVE ALWAYS HAD EXCELLENT SERVICE FROM RACING USA
Mar 18 2012 4:55 PM
I wanted to thank you for sending the socks to me free of charge do to the mistake on my previous order where I was shipped the wrong item. This shows the highest of integrity of your company and I will continue to shop with you in the future! Again thank you, Michelle
Mar 19 2012 1:29 PM
My husband, myself, our 6 kids, & 15 grandkids collect Nascar items. This purchase was a gift for my husband. I love Racing USA beause I can always find a gift for my husband or our grown children/grankids. I am disabled, so money is very tight, but I can depend on Racing USA for high quality, reasonably priced merchandise. Thank you Racing USA.
Mar 21 2012 10:13 PM
first purchase, made me feel good about further purchases!!
Mar 21 2012 10:26 PM
All of your products are good
Mar 21 2012 10:49 PM
Ordered two items, one shipped very quickly and the other was backordered until April or May. A little disappointed but I understand.
Mar 21 2012 4:46 PM
Excellent service, Speedy delivery, and found a hat I have been unable to find anywhere else. Very satisfied thank you
Mar 21 2012 4:47 PM
KEEP UP THE GREAT WORK & SERVICE .......... VERY HAPPY !
Mar 21 2012 4:57 PM
The handle was broken on the ceramic mug I ordered. Could have been avoided if box had been labeled it contained glass. I received my replacement mug today and the packaging and labeling was great. I am very pleased with the speed in which you replaced the mug and the short time it took to receive it. Keep up the good work, these things happen some times.
Mar 21 2012 4:57 PM
This was my first time ordering from you and was very happy with the way your personnel assisted in correcting my problem.
Mar 21 2012 5:05 PM
The package that my car came in was damaged and so was the box that the car came in. Fortunately the car was unharmed. I do not blame RacingUSA. The price was better than anywhere else! The product was here very quickly and I will be a customer again.
Mar 21 2012 5:05 PM
I loved shopping at Racing USA online and I will be shopping again real soon.
Mar 21 2012 5:15 PM
I have never been disappointed with any purchase from this site.
Mar 21 2012 5:19 PM
The mouse pad was a lot smaller than I was expected. My old one was about an inch larger all way around.
Mar 21 2012 7:31 PM
I have only received 1/2 of my order, the other was a preorder. Hopefully I will get it soon. ty
Mar 21 2012 8:14 PM
I think the products are of high quality and has a good selection of merchandise.
Mar 21 2012 8:14 PM
We were very pleased with the efficiency in the delivery of the product and with how well it was packaged to avoid any damage. Great job! We will continue to order from your company in the future!!
Mar 21 2012 8:21 PM
this are the best ever caps I have had in years!! thanks.
Mar 21 2012 9:51 PM
This was my first order with racing u!sa...I will be returning
Mar 22 2012 1:06 PM
Fast Delivery and great prices
Mar 22 2012 11:04 AM
Everytime i order from ya'll, i'm always very satisfied. Thank You
Mar 22 2012 12:47 PM
Just like probably millions of others I wish the prices of the die cast cars was a little more in sync with my earning power but, I just have to work harder right? Thank you for everything!
Mar 22 2012 4:46 AM
Keep up the good work!
Mar 22 2012 6:18 PM
My family and I love your site. Thanks. Keep it up
Mar 22 2012 6:23 AM
Have several diecasts on pre-order. Feel that time interval between reserving product and actually recieving it are too long. If the product was made in the USA would probably be faster. Have been collecting since early 90's and can see where quality of diecasts has gone down.
Mar 22 2012 6:30 AM
RacingUSA is an awesome and professional company that I will use time and time again! They are fair on their prices and the speed of the shipment makes me happy! Thank you!!!
Mar 22 2012 8:10 PM
My husband is a Kyle Busch fan and he loved everything that I have purchased for him from you. I love what u order is what u get. Love shopping with Racingusa......
Mar 22 2012 8:36 AM
I would love to still see more NASCAR-only logo items (in all varieties) and quite honestly, I would still like to have an actual "free-form" search engine on the website to allow me to input any items I wish to find and have it take me to that page for ordering. Looking through all the various permutations that RacingUSA has today is still too cumbersome for me and as a result, I do not do as much shopping on your website as I did in the past--when there was a search engine capability.
Mar 22 2012 9:18 AM
keep up the good work
Mar 22 2012 9:41 AM
When I want something NASCAR I know I can count on Racing USA to not only have it, but they have fair pricing and awesome customer service. When something is working well, you stick with it!
Mar 23 2012 3:03 PM
REALLY FAST SHIPPING!!!!!!!!!!!! WILL BUY AGAIN!!!!!!!!
Mar 28 2012 12:32 PM
as always excellent everything when buying from racing usa thanks again will always use you for my nascar purchases
Mar 28 2012 5:25 PM
I had a problem with a credit card and received an email. I called and left a message on the reps phone and a few days later my stuff arrived. Thanks!
Mar 28 2012 5:41 PM
I think i shall order all my nascar merchandise from you
Mar 28 2012 6:00 PM
Mar 28 2012 6:01 PM
My order was a birthday present for my 70 year old uncle. His daughter told me the incorrect size and of course it was too big. I ordered the item three weeks early so by the time he opened it the return or exchange period had expired. I contacted your customer service dept. and within 24hrs they responded and graciously allowed me to exchange the jacket for the correct size. This type of customer service is rare anymore and I appreciate it more than you know. I will be a repeat customer and will pass along to my family and friends just how great Racing USA is.
Mar 28 2012 6:11 PM
Keep up the great work.........
Mar 28 2012 7:23 PM
Always a positive experience to order from Racing USA! Always good quality items and fast delivery.
Mar 28 2012 8:08 PM
Mar 28 2012 8:20 PM
"I will highly recommend RacingUSA to everyone. I received quality items at fair prices."
Mar 28 2012 8:21 PM
Great place for all your NASCAR needs
Mar 28 2012 8:30 PM
you guys are the best
Mar 28 2012 9:39 PM
I was surprised at how quickly my order was processed and delivered. The quality in which it was packed and the box it arrived in was in excellent condition.
Mar 28 2012 9:45 PM
Love being able to purchase great products featuring my driver at a great price! Thanks
Mar 29 2012 10:03 AM
I am looking for a M&M race car charm for my silver charm bracelet, can you help me? I am an M&M collector ! Thank you in advance. Best regards. Mercy Reese
Mar 29 2012 11:38 AM
All of our friends will be ordering from RacingUSA very soon! Excellent experience!! Love the merchandise and prices! Super fast shipping! We sported our new gear at the Auto Club 400 race last Sunday. The magnetic racing number on the side of the car was a big hit!! Thank you!
Mar 29 2012 11:53 AM
Wow, you guys blew me away! First time customer and I am hooked! Thanks for the great selection, website and FAST shipping! Thanks!!!!
Mar 29 2012 12:10 PM
i would like to see pit crew shirtsfrom other teams and lot more sale items thank you
Mar 29 2012 2:00 AM
good prices, good quality, inexpensive & fast shipping ... will buy from the website again
Mar 29 2012 2:01 PM
Very happy with all of the above
Mar 29 2012 3:44 AM
very fast delivery and also a great selection
Mar 29 2012 4:07 PM
Every order I have put in,came back very quickly.And I am very pleased,thank you for being the the great company you are,I will order again.
Mar 29 2012 6:27 AM
When the items were ordered I showed that all was in stock and now they are coming piece by piece
Mar 29 2012 6:51 AM
AS USUAL--- PROMPT AND QUICK RESPONCE WITH EVERYTHING
Mar 29 2012 7:00 AM
I have NEVER had a problem with merchandise I ordered through you, unlike some other websites.
Mar 29 2012 9:20 AM
THANKS SO MUCH, MY NEXT ORDER WILL B PLACED SHORTLY
Mar 29 2012 9:59 AM
Buying from RacingUSA is truly a pleasure.
Mar 30 2012 8:34 AM
I have always been very satisfied with all of my purchases.