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Actual Unedited Feedback (Good and Bad) From Our Clients
RacingUSA is THE best. I like the personal touch they add when there is a question about an order. NEVER in 5 or 6 years I have been dealing with RacingUSA have I had a problem with product quality, shipping or payment. It is truely nice to have a company you can trust and count on. THANX RacingUSA
Had to reorder item due to wrong hat was shipped initially. Did get correct item with second order.
Awesome turnaround time! It was received quickly and in great shape! Will use them again!
As always, I am very pleased with my purchase(s) made thru RacingUSA.
I have always loved combing through all the new merchandise and your website lets me do that so easily.
im not much of a fan, but my girlfriend love raceing so thanks
The service was great. I really didn't expect to get as quick as I did. The speedy service got the cars here in time for my Grandson's birthday. He is already telling me what to order next. I am proud to reccomend Racing USA to anyone looking for racing gifts.
Thanks for having Danica Patrick merchandise.... !!!
this is the only place i order my stuff for nascar ty so much
I would like to give praise to Caroline Bowling. She helped me with revising my order a few times and acted in a total professional and caring way. Her positive attitude was the best. Comminication with her was very easy and she was a total pleasure to work with. Quite an asset to your company in my opinion. Thank you Caroline!!
Keep up the good work.
So far I am really impressed with the service and quality of merchandise I have purchased with your company. I will probably order more products. Thanks! Mike McWilliams
I have bought from RacingUSA before and will do so again. They offer good products at a fair price with excellent shippping and communication.
I PLACED MY ORDER WITH NO PROBLEMS AND THE CONFIRMATION NOTICE WAS E-MAILED RIGHT AWAY. I RECIEVED MY ORDER WITH IN 3-DAYS. I WAS VERY PLEASED WITH THE QUALITY AND THE ATTENTION TO DETAIL. THANK-YOU
Again, excellent service by RacingUSA. I ordered a pre-order diecast car which recently became available. When RacingUSA attempted to process my order they found my credit card of record had been cancelled. I recieved and email from Carolyn Bowling requesting I contact her by phone with updated credit card information. The telephone number provided was automated, which was slightly disarming, but my order was processed that day with an email confimation of same and recieved within three days via USPS.
Very satisfied with every purchase!
I have ordered several items from RacingUSA over the past two years, and the delivery was always speedy and the merchandise high quality. I have also ordered from Nascar.com and some other vendors, and I have found that RacingUSA provides the best overall service, best selection, and by far the fastest delivery.
Racing USA is a great company to do business with. I have been extremely satisfied with all of the shipments of product I have received.
you guys rock
the package i ordered was actually for my son who is a Jeff Gordon fan. I bought him the Jeff Gordon jacket and he abslutely loves it.
This was actually the second shipment I received of the same item in the past 2 weeks. The first Gordon elite car I ordered had the hinge supports misaligned and not fully functional. The second car was perfect. I sold the first car to a friend who did not care about the issue so I avoided the return. How do you sell these Elite cars so cheap?
The store has lot to offer. I will definately come back and purchase future products. They get a BIG ++++++++++++
Always a pleasure doing busniess with R/USA
loved what i bought & will be buying more soon
I was looking for good deals for my favorite Driver which is Danica Patrick and I came to your site and saw that the way it was set up it was very user friendly.I then saw your prices and was like how cool is that you beat the competition and you have everything in stock that other sites are waiting 5 weeks for.Then I saw your shipping costs and 2-5 days.I was ok shipping was good and I guess was like ok 5 days is ok but when I got it in 2 days I said Im not going anywhere else for my racing gear.You got a customer for life.Keep up the good work
The 2nd shipment of the item I ordered met my expectations. I ordered a die-cast car which was sent to be quickly as always. However, I received a different car from what I ordered. I e-mailed Racing USA about it and they immediately mailed me the correct card with a return postage paid sticker to ship back the wrong car. I was very satisfied with that. But I couldn't explain my answer if I checked "yes." Thanks for being so quick to fix the mistake!
Integrity in that they fixed their mistake and didn't make me pay for it! Thank you. I'll keep doing business with you because of it!
go kevin harvick
This was a gift for my grandson, big Jeff Gordon fan. He was very pleased.
i've ordered many many times from racingusa.com, always fair prices, shipping is quick and dependable, when i've had an issue with anything they're always quick and happy to help..... overall great site!!!
We were verry pleased with the diecast model,quality was exellent
Can always depend on you to get my orders here very quickly.
Absolutely the best service I've had anywhere.
Already sent you a positive one earlier, you're the BEST!!!
i have to say that i love ordering from you guys you have always been dependable and fast delievery you will always have my service
I ordered the car on Thursday morning, it was here Saturday...2 days..amazing!!!!!
Very nice. You had sizes that nascar.com didn't have.
i would tell everone who wants to get into collecting diecast cars to use u as a great source . the service is beyond my satisfaction great job.
quick service and great product at a fair price
love, love, love!!!! Ya'll are terrific, keep up the good work.
Simply Greattttttttttttttttt!!!!!!!!!!!! Would order from again. Fast shipping and good prices.
great products great delivery very speedy
Excellent service and good timing on shipment.
very pleased with the qaulity of product
SHOP HERE ALOT EXCELLENT QUALITY, FAST SHIPPING. THANK YOU
Excellent overall service. Will purchase more items from this site. thank you.
I have always had very good service on all the orders I place with you. The merchandise is excellent and the selection is very good.
I order all of my Gordon diecast from RacingUSA.
Racingusa.com has the best customer service anywhere.Back in 2007,they really went to bat for my son when he placed an order with them and he went over the limit on his credit card.He had made a payment on the card,but when he placed the order,the payment hadn't been applied yet.A very kind employee(Shannon?)retried his order (after initial problems),and was able to approve & ship!Great thing, too!The items he ordered were for his birthday!Thanks again for your fantastic service above & beyond the call!
took a while to get the shirts but you did say up front how long it would take so you were honest and fair.
I have shopped at RacingUSA several times and I have not been disappointed yet.
Your store keeps getting better and better!!
I LOVE RacingUSA! My husband is a NASCAR fan, and I have found it to be one of the best places (in addition to his driver's personal site) to buy merchandise. EXCELLENT customer service!
I just want somone to know that Caroline in Client Services is the sweetest most professional person I have dealt with in a long time. I feel she needs a raise or some other form of special Kudo.
I have always used you to get the racing hats and shirts for my son...I have never had a problem one with you guys....excellent service all around..thank you
THE PRODUCT I ORDERED WAS JUST WHAT I EXPECTED AND IT MADE SOMEONE QUITE HAPPY WILL LOOK FORWARD TO DOING MORE BUSINESS WITH YOU AS TIME GOES BY THANK YOU
I was very impressed in how fast we rec'd our merchandise. Thank you so much!!
YOUR SPEED OF DELIVERY REALLY BLEW ME AWAY, THAT IS WHY I HAVE ORDERED 3 TIMES SINCE THE RACE HERE IN LAS VEGAS AND FOUND OUT ABOUT YOUR WEB SITE!
You guys are great. Keep up the good work. I really like the the free shipping or the $10 gift card promotions you guys do once in awhile. That always keeps me coming back. Look foward to doing more buisness with you. Take care.
Great place to shop. I would recommend to all friends!!!!!!
RacingUSA is hands down the best Nascar ordering site. Your delivery time, product availability, product quality and pricing is far and away the best out there. I buy 99% of my Nascar merchandise from you and the other 1% at the racetrack. Keep up the excellent service. It's very much appreciated.
Just keep up the good work. Your specials are usually pretty good,
ty. im feeling racingusa. i wear my gear proudly! (get more tony stewart cars)
I was very surprized at how fast I received my order.
I was very impressed with the ease of ordering, selection, value, and speed of shipment. I will definitely order again. Thanks.
If there is anything else I would like to buy in the NASCAR market, I will check your site before I order any where else!
I really enjoy shopping at RacingUSA.com. They are very customer oriented.
I am a first time user and the process via the website was easy and user friendly. The shipping time was faster than I expected. It was a gift to my Dad - and he was suprised and loves them! Thank you for me find something he wanted!
I like racing usa.
I had ordered a deal of the day the 3 hats special and they charged me for them seperately. But I called and got that taking care of..
Very good Product, most pleased....Bob in Poughkeepsie...
GREAT QUALITY AND BUYS... Other than RCCA for ELITES this is the only place I purchase most of my items from. ALWAYS great deals and ALWAYS well stocked. Easy to work with and very friendly. I recommend RACINGUSA to all my NASCAR friends. thanks for great service, tom
You're still the best!!
you guys did great and fast too. thank you so much. it was so fast it made it in time for his birthday.
You folks do a great job.
keep up the good work.
LOVE your store!
Great product, great price. Thanks again!
Goy my hats way quicker than I thought, keep up the deals of the day.
Always happy with my purchases. Great products and dependability!
LOVE THE DEAL OF THE DAY! WHAT A GREAT PROMO! KUDOS TO YOU ALL... now how do i go about winning the shopping spree??? lol thank you for your great service!
All orders have arrived in excellent shape and are exactly what I ordered. I will continue to buy my NASCAR stuff here.
This is the first time I've ordered from your company, and I was very pleased with the shirt I bought! I will be purchasing more items in the future, I promise!
I have never had any problem with your prodcuts & I tell all about how GREAT you are.
Your service is quick an easy to use. Your delivery was quicker than ever expected. I'll be doing business with you again....
I was amazed at how quickly I received my shipment. It beat several other items ordered at the same time by several days. Price was fair, appreciated your large inventory. Will keep an eye on your site for future purchases. Thanks for the great service.
You guys are the go to for Nascar gear variety and value!
Your people do a great job. Nevea problem.
i love you guys! I will do all of my NASCAR shopping with you from now on! Fast and reasonable.
ORDERED COINS AFTER THE LAS VEGAS RACE (SUNDAY NIGHT. TRACK WAS SOLD OUT) CAME BACK HOME TO FLA. WED. NIGHT. COINS WERE WAITING FOR ME. GREAT SERVICE!
Have never had any trouble with any murchandise purchased here.
I've always had excellent service, which is why I continue to shop with RacingUSA.
This shipment was for a hat from a prior order that was incorrectly sewn. The replacement is perfect and actually fits a little better. We will definately be ordering from Racing USA again.
The product that was shipped was not what I ordered. However, when I called the nice lady appologized and sent me correct cars and a return label within 2 days. Other than the little mixup I was happy with my order. Lisa
Over all I would order from your company again and I would recomend it to my friends.
This was my first order. Keep up the good work
it is a pleasure doing business with racing usa
Very pleased with merchandise and time of delivery
I buy ALL my Nascar stuff from you guys now! I do a lot of online shopping and the website and ordering are so easy!! The products get to me so fast! The quality of the shirts is amazing. Just like the ones at the track but affordable! Thank you for the new "deal of the day"..except I'm running out of room in my closet!! haha and for the email alerts....y'all rock!
Ordered some large decals and they were a little bent in the shipping, but overall everything was great.
I've never any problems with product or service.
My answers are based on this particular transaction. I love the reliability in getting the e-mail so I remember to enter the contest...and check for new items. I would like to see survey questions ask for more than one answer per question and believe you would do well by obtaining more info...i.e. I buy at the track, from other sites and I buy for drivers of my family. Thanks again. Sherry
will use you again thanks
The Customer Service was excellent. I am very impressed and I am a Racing USA customer from now on.
I order all of my diecast vehicles thru RacingUSA. Their prices adn service is terrific. I will continue to shop with them
Excellent order process, quick delivery, exactly what I ordered.
I am very pleased with the speed of delivery and the quality of the material received. I am a Cllint Bowyer fan and it's not always easy to find his material in my part of the country. Your sight is without question the best I have used
Great Stuff, Thanks.
STILL THE BEST SERVICE AND PRICES AROUND WILL CONTINUE TO BUY FROM YOU THANK YOU FOR THE CALLS ON THE LATEST DEALS .
Great selection & prices, extremely FAST delivery!
I always enjoy my experience with RacingUSA. It's fast, easy and reliable and the product never disappoints us.
RACING USA is the best online store I have dealt with. Over the years I have never been dis-appointed with any purchase I had. I recommend them to all my Racing friends and family.
Thank you , Thank you, Thank you !!!!!
I have been a customer for a couple of years now and have never had an issue with quality or delivery of items.
very, very pleased!!! great service, great prices, I will keep on doing busness with Racing USA
GREAT WEBSITE !!!
The best I have bought from. I have been collecting Jeff Gordon since the early 90`s. Never had an item ship and arrive so fast.Thank you
recieved my shipment faster than expected.
I never thought that I would get my jacket so quickly as I did. I am very happy with the shipment and the product. I had bought the jacket as a birthday gift for myself and as a Dale,JR. fan. I will keep getting products from you and enjoy all of them!!
I am ordering more today.
Great value and great to do business with.
great site for your racing needs!!!!!!!!!!!!!
I wouldn't hesitate to buy from them any time. They are the best.
I have never had any problems with Racing USA even when I had to return a couple of items. When I preorder an item before it is available, I always get an e-mail letting me know that it is on its way and in a few days it arrives. I would recommend this company to anyone interested in their products.
THANK MUCH YOU
always the best servicew, speedy delivery. never any question I get what I order and quickly
I could not believe how quickly I received my order.
I have been buying my diecasts from racingusa for 3 years now. I love how they send you e-mails letting you know about new mrechandise on your favorite driver. Service is second to none. Keep up the great work!!
you guys are the best
I haave never had any problems with Racing USA. Anytime I needed to return I always had prompt attention informing me how to handle the issue.
this is my first transaction with racing usa and all was good.
Thanks for being there.
I was pleased with my order and have since ordered 2 more times, I noticed that your sizing is smaller than other sites, so I will adjust on the sizes
I never win the contest, but products and service are great.
You guys are great! Keep up the good work. Need more free shipping offers or $10 gift cards. I really love those offers.
Everything I get is awesome & worth the buy.Thanks so much,also the prices R right.
I'm impressed with service and quality of product I will enjoy doing business many times again and again Thanks abunch GP
Thank you for the car hope you get the Texas win car in soon looking for it.
very pleased with you
Everything was GREAT...will be ordering again.
Always my first choice when shopping for anything NASCAR.
I was very impressed that customer service realized that I ordered the same diecast car twice and contacted me to make sure that I wanted two of them. I do think it would help to be able to llok up pending orders and previous orders on the website though so that I can see if I already ordered a pre-ordered car and don't order a dupicate of it.
I received a defective sweat shirt last month and it was immediately replaced once I reported the problem. Great service I appreciate it that's why I come back for more orders.
products are always delivered when promised
I cant wait to get all my other pre-orders!!
Racing USA is the best place to shop for die cast cars. Have always been exceptionally satisfied
Would definitely deal with RacingUSA again. Great service, great products, reasonably priced. Only wish I had more extra $ to spend on this fun stuff.
Dealing with racing usa is great. I have ordered from them often and never been disappointed
I have been collecting dicast since 1994.Since hearing about Racing USA my dicast collection has grown big time. I'am really impressed with over all slection and most of all u get the scoop on new dicast before any of your competition....Thank you
everytime i have placed an order i always receive it in atleast three days,you are a very reliable company and very trust worthy,i even had a representative call me personally and that was very impressive it really surprised me because alot of businesses now just dont take enough time with their customers and thats what loses my business and your prices beat everyone elses i have been a long time customer of yours and will continue to be.thanks again !
good prices. large selection
I have never had any problems with your company. The only thing is one time I ordered a hat and it was a little smashed when I got it. It wasn't a problem though, I got it fixed after I washed it.
The only thing I would like to see change is to get more merchandise for the lesser know drivers. Jeff Burton is my favorite and selection is limited. This may be because these drivers don't order as much as better known drivers but when I go to a race there is always more to choose from so someone is making merchandise somewhere. I think you guys do a great job!
Racing USA is the only company I now purchase all my NASCAR mercendise from.
Loved the speedy delivery love this store will order again and telling my freinds. Thanks so much.
I was amazed at how quickly mu item was shipped and recieved.
love your products, as long as you offer these die-cast i will be a happy buyer, thank you.
After our first purchase from USRacing we tried other die cast merchants but always came back to USRacing. Now we purchase from USRacing ONLY!. Keep up the good work
I love your company and all the products i have order from you. It's easy to place an order and everything arrives in great condition and in a timely manor. I will continue to order from you in the future!!
My first time buying experience was fantastic. My merchandise was shipped very timely and was received in two short days. Thank you for making this experience 100% Excellent. Your site is almost easier to navigate and more custormer friendly than the fan trailers at the tracks. Thanks Again... Matt Hickel, Leavenworth, Kansas.... Go Kurt Busch, Miller Lite Dodge Pit Crew and Penske Racing.
I accidentally ordered 2 identical cars. One of your people noticed and emailed me to ask if I really wanted 2 of them. I really appreciate that attention to details.
Enjoy buying my Nascar merchandise from Racing USA!!!
the car was a pre order so i dont know about shipping time
It's a pleasure doing business with you!
I will order again
Keep up the good work....love my cars
I have purcahased Items from RacingUSA in the past & will continue to do so in the future. They are a great company, who provide quality products & wide selection. Great job RacingUSA...
Miss C Bowling you have great day kevin
Always get very good service.
it was too big so i exchanged it.
GREAT PRODUCTS AND FAST SHIPPING AS ALWAYS WOULD NOT ORDER FROM ANYONE ELSE......
i was very impressed with the time that it took to get my shipment and the quality of the flag that i received for the car was great liked the two sided nascar flag and i intend to order another one shortly for a different driver..awesome
I will continue to purchase all of my NASCAR items from you guys. Your prices are fair and I always have received my items very quickly. Keep up the great work!!!!!
I was thrilled with each item I ordered, as sometimes the quality is not what you expected, when buying online. I would like to see a little more selection on just NASCAR items and I miss the teddy bears.
There was no problems on your part. The post office held my package until I ask about it this morning. They said they always put a pick-up notice card in our box and they do except for this time. They said it was probably put in the wrong box.
I really enjoy ordering from you. I get my orders quick, without any problems from your company, and very good quality of items. I will continue to order from you.
MY OPINION OF RACING USA , YOU ARE SECOND TO NONE. IT HAS ALWAYS BEEN A PLEASURE TO DO BUSINESS WITH RACING USA.
I HAVE LOVED EVERYTHING I HAVE ORDERED FROM YOU. THANK YOU
I have always been pleased with my merchandise from Racing USA. Always good serv ice. Never any problems with billing. Very pleased.
The specials you offer are great. I was not going to purchase the Hall of fame car due to the price, but when I saw it lowered and then the coupon, I couldn't pass it up. Keep up the good work
I was very pleased with the overall transaction. My shipment was delivered within 2-3 days.
Very easy to navigate site and choose items I would like. Easy check out and delivery was quick. Zero complaints, would easily shop Racing USA again and would recommend to others. Have a great day! Sincerely, Robin Becker
very fast shipment excellent quality product thanks
i can always depend on you all for anything i need. you guys are top shelf
i've been buying my nascar collectables from you for some time now , i have always been satisfied , ....................................thank you , darrel
The 1st place I will go when looking for NASCAR merchandise....
None needed every thing very good
I love shopping here cause u have everything i want and if there is a problem with any order u contact ME which is what means the most to me... and if i have an opinion on a product I can voice it and u contact me also to let me know about it again.. I love it here and will not go any where else ty for being the only place i shop for my Jimmie Johnson stuff...
Love the service. Just hate the quality that the diecast company is putting out.
I ordered and within a couple days I had my purchase. Thank you. It was a birthday present.
always great to deal with A++++++++
totally satisified. thank you
I will purchase from RacingUSA another time
I LOVED EVERYTHING!!!!! THANKS!!!!
My 2009 Kevin Harvick Jimmie Johns car I pre-ordered did not come in, so the fine people at Racing USA got me a 2010 Kevin Harvick Jimmie Johns car instead. The Customer Service department was in contact with me and kept me informed as to what was going on with my order. Totally satisfied. Thanks, Paul
very happy with merchandise ordered and service is 1st class
Continued excellence is why i come here... You guys are the best
very well done on alllllllllllll of your work getting the products out and on time keep up the goooood job
I have no complaints, Great Job|
The size was a problem, which was my own fault, but after talking to customer service the entire mix up was very satisfactorily worked out. I now have the item on it's way back to you and another one of a different size on it's way.
As usual, my experience with RacingUSA was excellent in all phases...It is one of the reasons why I look at Racing first and foremost for all my Racing needs...The quality of their merchandise is AAA, the speed of shipment by far exceeds my expectations beyond compare, their prices are competitive with other vendors and always win out as far as me choosing them above all others...
I Love the stuff I got!
will shop here again great service
love you guys!!!
I have bought many items from RacingUSA and have never been disappointed with it's products. I will continue making purchases from them in the future. Thanks for all the great products you make available to the fans of NASCAR.
I was so pleased with the things that I ordered. I appreciated the ease with which I was able to order on line. I am so excited to wear my new Tony Stewart sweatshirt. I also love the other things too. I am sure that I will be ordering again soon.
This is my 2nd order from RacingUSA, and I am very pleased with this company. I don't know a great deal about sports, but RacingUSA makes it easy to find what I am looking for.
great fast service
glad to find a place that you can get larger sizes in t-shirts.
I'VE ALWAYS BEEN PLEASED WITH THE QAULITY AND SERVICE
I ordered a shirt to be delivered to my brother in NM. He received it very quickly and indicated it was very nice. I did not see the packaging so can't comment on that, but service and price were excellent.
RacingUSA is the best company to buy from.
I only placed one order, it arrived prompltly and in good condition. All is well. The coffee mug did not keep coffee hot for a very long time.
Always been satisfied with items ordered. Thank you.
question was hard to answer because this order is the only one i've ever had. but it was complete, & on time, so i was pleased.
As a serious diecast collector, I am exceptionally careful with my boxes. Accordingly, I am grateful when vendors use bubble wrap, Styrofoam peanuts, or the equivalent.
Love to check specials on my favorite drivers!!!!
Thank you for having the jacket in stock. They we out at the races in Las Vegas. Got back home and tried 2 different places on the internet and both were out.
Caroline Bowling is a great addition to your company , she called and was very professional she did everything to make sure i was completely satisfied. thanks again caroline!
Thank You, I am very happy with my order.shipping postal mail seems to be working for me.the package was in perfect shape.
Since my 3 boys have come to love NASCAR, this is the website that I keep coming back to order gifts for them. There is a great selection, prices are fair and shipment is fast and reliable.
i was surprised how fast it came
Everything was fantastic!!!!!!! thank you =)
I gave you folks an EXCELLENT rating for one reason and one reason only, because you deserve it.I would like to give Caroline a special thanks for being so nice and helpful on the phone when I called the other day. I wanted a Dale Jr. leather jacket but was'nt sure if an extra large would be to big. She was nice enough to pull the jacket and measure it for me. As it turned out it was. By doing that she not only saved us both a lot of unnecessary trouble but assured you of more business from me in the future. Thanks again, Don Sells, P.S. My jackets were picked up on Thursday and I got them on Saturday. Thats not bad considering you're in Alabama and I'm in Washington State
Absolutely Wonderful. Always Fast, Always Perfect! Thanks
Quality products, fast shipping time.
It is a pleasure to deal with professional individuals. Thanks for your help in returning a jacket that I had ordered wrong. I will send family and friends to your website. Thanks.
Above and beyond any level of service provided elsewhere... at each point of the experience. Web design and operation, customer service, ease of ordering, discounted offerings, communication before, during, and after the sale... all top notch. Given my resources and limited disposable income, I research more than the average person prior to placing an order... considering all factors in addition to price. I have found that I can continue to do my research as I always have... simply out of habit... but I'll most likely end up at RacingUSA because of the total customer experience provided.
I was amazed at how quickly the order arrived and have always been pleased with the availability and quality of the merchandise.
like doing business with you
I thought my order came very quickly. I would consider ordering again and will tell others of this website.
I have always been very happy with orders from Racing USA. Products, prices and shipping are always great. This time I ordered a hat which I normally do not do since it must be shipped. The hat was bent to fit into the box and was packed with other boxes. Even with that I am happy with the order and will order again.
always a pleasure to do business with racingusa
Your response time is great. It sure beats other companies.
I had a great experience with your company. As I say to some of the other companies that I deal with, it has been a business doing pleasure with you!!!!!!! Thank you so much, Steve Haines
Never have had a problem with racing usa and i have ordered many things
Your discounted items are a real deal. Quality of everything is outstanding.