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Actual Unedited Feedback (Good and Bad) From Our Clients - January 2011
Jan 1 2011 8:29 AM
I've been very pleased!
Jan 1 2011 9:44 AM
I did not expect to get this befor Christmas. I was so happy it came because one of the items was a gift for my Grandson. He is a nine year old Jimmy Johnson fan and he loved his Jimmy Johnson 5x win shirt.
Jan 2 2011 11:21 PM
I know now that if I'm ever late buying a Christmas gift...you guys will make me look good come Christmas morning !!!!! I never thought the gift would get here in time but you guaranteed it & kept your promise. I will recommend you to friends & family.
Jan 2 2011 5:53 PM
The quality of my items was good.
Jan 3 2011 10:16 AM
I have shopped with Racing USA for several years now and have found them very reliable for on-line shopping. Items that are in-stock are delivered very fast - very impressive. Items that are not, or are pre-order (as with this order), the communication was excellent and I was kept up to date via e-mail regarding my order. I still received in time for Christmas !! I have had to return items in the past (didn't fit) but their response was very impressive as far as turn-around time. Keep up the good work !!
Jan 4 2011 1:46 PM
The shaipping price I payed for the item that was shipped I beile was unreasonable high. otherwise I believe they did a great job and was very speedy thanks!
Jan 6 2011 11:47 PM
I ordered the wrong size and Caroline changed the size for me. Great customer service.
Jan 6 2011 4:23 PM
I will continue to purchase many MORE racing items from RacingUSA..you have a great selection & your detail to your Die-cast nascars is Perfect..just stay on top of things & you have MY vote as far as nascar goes.Im a HUGE fan of many of the drivers there..in fact..one day I hope to drive for a "team"
Jan 6 2011 4:26 PM
Shipping TOO HIGH!
Jan 6 2011 4:56 PM
You're the BEST! I've been completely satifisfied with every delivery, over many years.
Jan 6 2011 4:58 PM
Always great service and speedy delivery. Thanks.
Jan 6 2011 5:05 PM
I've bought all my racing memoriables from RacingUSA without any trouble or nor have i ever had to contact them because they are top notch in my book.Thanx for the wonderful web site that is resonable pricing and excellent service.
Jan 6 2011 5:15 PM
Keep doin what you're doin.
Jan 6 2011 5:18 PM
I like buying from racing USA, no need to wait for product 99% percent of the time you have in stock, Thank you very much V. Taft
Jan 6 2011 5:30 PM
they never disappoint me. Very reasonable and great quality and sale bargains.
Jan 6 2011 5:30 PM
Above average rating instead of excellent only because I once pre-ordered a car that ended up having production canceled. As you can imagine, I was very disappointed. Otherwise, Excellent!
Jan 6 2011 5:52 PM
I will order products again from this company again. I was totally satisfied with all aspects of my order. Thanks
Jan 6 2011 5:55 PM
The best company on the internet to work with, bar none.
Jan 6 2011 6:01 PM
Great Looking little cars..
Jan 6 2011 6:16 PM
will buy again
Jan 6 2011 7:45 PM
Overall, I had an excellent experience shopping online at RacingUSA's site -- also, when I had some difficulty with an item that I ordered, I received a rapid response (initially an email from RacingUSA's president himself and then an extremely courteous, professional, and apologetic phone call from a service representative) and a postage paid replacement and postage paid RMA -- you just don't see this kind of service from too many online shops these days -- RacingUSA is setting the bar very high for its competitors -- because of the excellent treatment I received and the great web site, I would highly recommend their store to any NASCAR enthusiast and they can count me as a returning customer.
Jan 6 2011 8:28 PM
I did have to contact them, because they keep better records than I do. They were quick and great.
Jan 6 2011 8:53 PM
I have ordered from your site several times and have been pleased with the total experience - price, ease of website navigation, prompt shipping.
Jan 7 2011 1:05 PM
Received the item when they said we would.
Jan 7 2011 10:11 AM
Your shipping time for in stock items is amazing and not with a lot of cost added. I love your selection of merchandice. There are a few cars I hope you can bring in the future.
Jan 7 2011 10:38 AM
I have none at this time. I have been satisfied.
Jan 7 2011 7:46 AM
I will order again if I need any other products. Very pleased with the service.
Jan 7 2011 8:06 PM
RacingUSA is the most reliable source of New and hard to get diecast there is. I can always count on you for the BEST possible and personalized service! Calls and email are returned "promptly" and honestly. You have proved to be very understanding. Most of the time on other sites you are lucky to get a response and some folks who do answer have no clue. That in itself is very extraordinary. This all keeps me coming back to look for on sale and new items. Of course it is Great that you email me with what is happening. You guys are the greatest!! **One small item to comment on is the fact that some of your older Kevin Harvick diecast are priced Way TOO High!!! I am not talking about difficult items to find, because as a collector you pay what you need to to get a hard to find diecast. I am talking about some of the every day diecast, AOL Car, earlier Goodwrench cars, Oreo showcar, ET and Taz cars, all go for about $12-$20 bucks !! shipping another $6 to $9.00. ??? I know you are a business but we (myself and other collections on Kevin's Fan Central) think these are way out of line!! Just sayin...... Otherwise all of the newer stuff is expected to be $60 or even up to $79.99. Or Really hard to find Diecast!! Thanks for listening. LOVE YOUR SITE!!
Jan 7 2011 8:14 AM
Keep up the good work! You will hear from me again, as I am a happy customer!
Jan 8 2011 3:47 PM
great store to do business with.thanks a million!jeff
Jan 9 2011 10:19 AM
Love the ease of using the website, so quick to find what you want in the sizes you need! fast delivery and great quality, fantastic prices!
Jan 10 2011 11:20 AM
RacingUSA is #1!!!
Jan 11 2011 1:46 PM
Just keep up the excellent service
Jan 12 2011 2:45 PM
The hat that I ordered in October and was led to believe it would be shipped within in 6 weeks. This took longer than anticipated and I was disappointed that this was not told to me in the beginning. I would have waited before ordering.
Jan 17 2011 5:14 PM
Racing USA is an excellent way to get Driver products and are always very dependable !! My favorite , Thanks !!!!
Jan 17 2011 5:19 PM
keep up the good work
Jan 17 2011 5:24 PM
Jan 17 2011 5:25 PM
KEEP UP THE GOOD WORK
Jan 17 2011 5:31 PM
always first class promptness!
Jan 17 2011 7:16 PM
Just keep it going...........your doing fine.
Jan 17 2011 9:03 PM
This was a gift for my uncle. The price was amazing! The best deal I could find. Thank you!
Jan 18 2011 4:01 PM
racing usa was my first internet purchase for my jeff gordon diecast collection. i was very impressed with everyone i talked to at their company. i look forward to purchasing a lot more products from them. i give them a 100% and will recomend them to anyone looking for nascar items.... THANK YOU!!!!
Jan 18 2011 7:52 AM
My orders always arrive on time and are correct - the merchandise meets my expectations.
Jan 18 2011 8:15 AM
I've been dealing with Racing USA for a long time and have never had a problem. They're products always arrive in good shape. (No crushed hats)
Jan 18 2011 8:20 AM
Very satisfied...placed another order yesterday
Jan 19 2011 10:11 AM
Awesome service again! Thats why I keep coming back!
Jan 20 2011 4:27 PM
You are great
Jan 20 2011 4:49 PM
I e-mailed about a return. I received an answer promptly. Return was handeled promptly asw ell. I am quite pleased with Racing USA.com
Jan 20 2011 5:16 PM
I've been purchasing die casts from your company for quite some time, I've also been very satisfied with the service & products
Jan 20 2011 6:45 PM
Best place ever to shop for Tony and Ryan Diecasts and shirts!
Jan 20 2011 7:06 PM
thanks for my car! I got it the next day after yall shipped it!
Jan 20 2011 7:54 PM
awesome deliverly time. great merchandise
Jan 20 2011 9:18 PM
graet job, keep it up.
Jan 21 2011 1:35 AM
Very pleasant experience working with Racing USA.
Jan 21 2011 5:15 AM
I was really pleased with the effeciency and quick delivery of the products I ordered.
Jan 21 2011 6:22 PM
Best place I've shopped for NASCAR items!
Jan 21 2011 7:46 PM
Awesome site. Very impressed that a coa was sent after you discovered the error
Jan 21 2011 7:46 PM
I did not receive a coa with my aoutgraphed kurt busch diecast but today it came the mal thank you so much correcting your mistake.
Jan 22 2011 10:34 PM
disappointed an item I ordered was out of stock but the item I received was great
Jan 22 2011 10:48 AM
Great Vender to buy from.
Jan 22 2011 6:37 PM
They were very helpful too me,
Jan 24 2011 2:42 PM
I just wish I had more money to spend with you guys. RacingUSA is great.
Jan 24 2011 5:15 PM
Real pleased with your services and your items.
Jan 26 2011 10:39 PM
everything was good, i have one comment, my hat was a little large, even with the velcro fastener. but its stil wearable and i am happy with my order. thanks
Jan 26 2011 10:53 PM
RacingUSA is still number 1 in my book for purchases of NASCAR merchandise....
Jan 26 2011 4:12 PM
I plan to shop some more with ya'll
Jan 26 2011 4:16 PM
I received my order very quickly, I liked that a tee-shirt was packaged in an envelope and not a large box with extra pacaging. The quality was excellent and my husband loved the shirt.
Jan 26 2011 4:23 PM
overall, pleasant, easy transaction. No problems, quick shipping. Will order from again.
Jan 26 2011 4:26 PM
everything was encellent
Jan 26 2011 4:28 PM
honestly, the best service i have ever recieved when ordering nascar merchandise.
Jan 26 2011 4:31 PM
I know of a few major corporations that should take lessons on customer service from RACINGUSA. Mesa AZ.
Jan 26 2011 4:38 PM
Great company with excellent products and service!
Jan 26 2011 4:41 PM
I've been buying 1:24 diecast cars from Racing USA for a few years now and have never been dissapointed.
Jan 26 2011 4:47 PM
very quick delivery
Jan 26 2011 4:51 PM
I've ordered several different things and have been 100% satisfied with everything, great site!
Jan 26 2011 4:54 PM
God Bless Racing USA !!!!!!!!
Jan 26 2011 4:58 PM
Once again, I must say that your service is of excellent quality. I placed my order on Wednesday and it was delivered on Friday (to the suburbs of Chicago). The web sight is easy to order from and as I stated before delivery time is unheard of - GREAT JOB!!!!! Also pricing is exceptional when you have the half price specials, keep up the good work.
Jan 26 2011 5:54 PM
I have for the last 10yrs had a go to person in the diecast and apperal field for nascar since that person is no longer in the business. I have had to find another source racingusa has filled that spot and has done a great job very fast on in stock items. I do almost 100 percent of my business with racingusa outside of dvd's of races. other than that I could not ask for more keep up the great work on the deal of the day its keeps me coming back daily to check your website.
Jan 26 2011 5:55 PM
Thanks for having a great website & offering Quality Products at decent or low prices. You have my highest Reguards. !! George F Bickell Jr
Jan 26 2011 6:01 PM
You are my only source for NASCAR merchandise!
Jan 26 2011 6:21 PM
Loved the merchandise and faster shipment than expected.
Jan 26 2011 6:35 PM
My husband saw this hat on your website and I suprised him with it. He loves it!!! Thanks
Jan 26 2011 6:59 PM
Pretty much only buy from your website
Jan 26 2011 7:01 PM
I no longer have to surf the internet looking for my collectables or the best price. Racing.com has everthing in one location!
Jan 26 2011 7:02 PM
I love this site. Great deals always, great products. Thanks!
Jan 26 2011 7:03 PM
I have NEVER been disappointed with any purchases I have made from you.
Jan 26 2011 8:07 PM
Not really. I am quite satisfied, thank you.
Jan 26 2011 8:13 PM
We have ordered many items from Racing USA and have been totaly satisfied with everything. Plus the delivery time is excellent. Great job. Thank you very much.
Jan 26 2011 9:38 PM
Y'all are awesome!!!!!
Jan 26 2011 9:40 PM
Thanks for the quick delivery..
Jan 27 2011 1:11 AM
Another great purchase (and what a deal!) with incredibly fast shipping.
Jan 27 2011 10:21 AM
MY SON WAS VERY PLEASED WITH THE CAR. THANK YOU.
Jan 27 2011 10:42 AM
Very nice that you included a card telling my wife that I asked that the product be sent to her. We were impressed with that extra effort. Thank you.
Jan 27 2011 12:27 AM
I greatly appreciate your offering and service. RacingUSA has made my simple NASCAR hobbie quit enjoyable.
Jan 27 2011 2:04 PM
when I place an order for an item, I know it will be delivered on time and in the best condition when I recieve it.
Jan 27 2011 2:11 PM
I love ordering from Racing Usa. I always have a great experience and receive my shipments quickly. I love their products and they always respond to emails in a timely manner. I wouldn't order from anywhere else.
Jan 27 2011 2:42 PM
I do most of my shopping for NASCAR gear through RacingUSA. I recommend them to all race fans!
Jan 27 2011 3:39 PM
GREAT PRODUCTS GREAT SERVICE!!
Jan 27 2011 4:44 PM
GREAT SERVICE NO COMPLAINTS.
Jan 27 2011 7:46 AM
Keep it up, you're starting to get it right.
Jan 27 2011 8:16 AM
I would be more than willing to order from you folks again. The prices were just right for the car quality. The cars that I do order can't be found around here.
Jan 27 2011 8:17 AM
I sent my 1st order back for another size and they were right on top of it no questions asked. Great service.
Jan 27 2011 8:19 AM
Keep up the good work!
Jan 27 2011 8:50 AM
Hi loved all the,things i ordered. Never had to send, a thing back. Good quality. Thank you.
Jan 27 2011 8:51 AM
I have ordered several items and I have never been disappointed with anything. The quality of the merchandise is tops. Keep up the good work.
Jan 27 2011 9:20 AM
I love buying from you guy's
Jan 28 2011 9:50 PM
Variety and Quality
Jan 29 2011 3:22 PM
Absolutely loved the Petty Family collectible car. Was totally surprised at the speed I received it.
Jan 30 2011 6:50 PM
When it comes to purchasing diecasts and other memorabilia especially pre order merchandise RacingUSA cannot be matched in either price or shipping time. I have done business with them for years and will continue to do so. And if I may add their Customer Service is second to none, Thanks Again Mike